Aug 15, 2019

Service Manager

  • Patterson Companies Inc
  • Totowa, NJ, USA

Job Description


Service Manager Overview:

The Service Manager directly supervises service personnel and acts as lead technical liaison between various service staff, sales personnel and management.

Building connections for healthier communities

Patterson Companies and our dedicated teams create healthier communities by building strong partnerships, one person at a time. We connect expertise to inspired ideas, products and services while creating a relevant, memorable difference in the lives of our clients and their customers.

As a market leading dental and animal health company, we supply technology, products and equipment, as well as marketing, support and logistics services across North America and the U.K.


Service Manager Major Duties:

  • Exercises strong business acumen in making assigned customer calls and diagnosing problems to a module or specific component.
  • Monitors parts, supplies or tools needed by the departments to complete services.
  • Supports the Service Coordinator and Service Parts Coordinator functions.
  • Ensures that standard response times committed to by the Service Coordinator are met.
  • Recruits, hires, trains, and develops all service staff.
  • Works with Service Parts and Service Coordinator so that all required paperwork is submitted and complete.
  • Monitors the process of defective modules, assemblies or parts returned to the local office or manufacturers are handled properly.
  • Assists other Administrative staff on maintaining optimal branch inventory levels.
  • Assists the Sales Department in pre and post equipment sales activities.
  • May assist in or carry out the function of Service Coordinator, Parts Coordinator and Service Technician as required
  • Utilize Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems and other Service Manager duties as needed.


Service Manager Requirements:

  • 5-10 years of experience as a dental service technician with acceptable performance and productivity.
  • High school diploma or equivalent required.
  • Valid drivers license and clean driving record required.
  • Technical schooling in Bio-med/electronics or related technical field preferred.
  • Service Technician experience preferred but not required.
  • Past management experience of technical staff preferred.
  • Field repair in a dental/medical environment required.
  • Carpentry/plumbing/heating/electricity/electronics related experience required.
  • Strong customer service skills.

If you're passionate about leadership, developing talent, and possess strong mechanical abilities, we strongly invite you to submit your application for the Service Manager opening! 



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