The scope of this requirement is to provide on-site administrative support services for OSI security functions and OSI Field Managers. The services will be performed at USCIS PIV Card Issuance Facility (PCIF) in multiple USCIS locations and facilities across the United States.
Support the daily operation of the units to which they are assigned and limited USCIS personnel in the immediate area to issue, sponsor, enroll, revoke, recover and destroy Personal Identify Verification (PIV) cards.
Grant appropriate authorized physical access to office space upon request by customers using local access control system(s).
Update and maintain information within access control database systems for accuracy; to include removal of access no longer necessary.
Create, maintain, and run reports on card production and access control using various methods to track documents, log books and electronic databases. Tracking and reporting of all card number of cards issued, revoked, recovered, and destroyed is required
Provide fingerprinting services for authorized DHS personnel using appropriate fingerprinting equipment and supplies. Tracking and reporting number of fingerprint sets is required.
Deliver professional customer service to customers including in-person appointments, answering phone calls and emails, resolving questions, troubleshooting problems.
Schedule appointments using current software and/or web-based application(s) for HSPD-12 PIV card enrollment, credentials appointments, fingerprinting services for customers.
Serve as an enrollment official to issue and print HSPD-12 PIV cards to customers upon authorized request using current software and/or web-based application(s) after verifying personnel data, employment status, security clearance and taking a photograph within a timely manner. Update HSPD-12 PIV cards upon authorized request to include access control and personnel profile using current software and/or web-based application(s).
Revoke HSPD-12 PIV cards in response to an authorized direction using manual and electronic methods.
Record HSPD 12 PIV sponsor information using current software and/or web-based application(s).
Track inventory of HSPD-12 PIV card consumables on a daily basis to ensure sufficient supplies are available and for accountability purposes; notify appropriate OSI staff or PCIF Manager of supplies needed prior to the depletion of appropriate stock levels.
Perform opening and closing procedures to ensure the HQ PIV ID Unit is operational during designated business hours to include logging in/out of computers and access control systems/databases, filing paperwork, preparing for and verifying same/next day appointments, stocking supplies.
Safeguard and store PIV card consumables and sensitive information, including personally identifiable information (PII), in accordance with agency policy.
Take photos and process personnel data upon request for customers needing credentials, and advise customers of next steps once credentials are ready for pick up.
Process visitor requests, including issuance and collection of visitor badges, and maintain logs of visitors. Confirm authorized access via National Facility Access Request database.
Issue parking decals and process and update parking decal requests.
Knowledge, Skills, and Abilities (KSAs):
Ability to multi-task, pay close attention to detail, stay alert and focused, and coordinate and manage electronic security equipment.
Ability to use computer software applications including, but not limited to Microsoft Word, Excel, PowerPoint, databases and email.
Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision
Possess excellent oral and written communication skills.
Ability to work independently with little or no supervision
Possess excellent typing abilities and the skill to prepare documents accurately with minimal errors.
Ability to professionally interact with customers, colleagues and command members at all levels; and to foster positive business relationships.
Emergency Management Specialists shall have 3-5 years of HSPD-12 experience. The individual must have a documented work history demonstrating success at increasing levels of responsibility and project complexity in the area of HSPD-12. The individuals must have good critical thinking and writing skills and the ability to facilitate complex discussions with stakeholders.
BS/BA in a related field (or four additional years of experience). Three to five years of HSPD-12 experience.
The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.
Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at www.armadausa.com.
Special Notes: Relocation is not available for these jobs.
ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Headquartered in Central Ohio, ARMADA’s core business is to provide preparedness and protection solutions to our Clients. Our senior staff comes from various backgrounds including military, corporate security, public safety; healthcare emergency preparedness; local, state & federal law enforcement; homeland security and emergency management. With over 450 years of leadership experience, ARMADA is a world-class provider of Mitigation, Prevention, Preparedness, Protection, Response and Recovery, and Training solutions. At ARMADA, we hold true to the meaning of the term “Armada” by offering a fleet of capabilities to address personnel, asset, reputation and information assurance concerns of any organization. Our mission stresses the importance professionally, proactively and innovatively preventing or mitigating risk. To achieve this, we require a team of trusted and highly-skilled professionals to ensure that we adhere to the preeminent standards of our industry. With this mission in mind, we hope that if you can meet these qualifications and would be interested in joining our winning team, take a moment to explore our company more by visiting our website ( http://armadausa.com/about-us.aspx ).