Aug 01, 2019

Director, Admissions Operations (Administrator I)/ Admissions and Student Recruitment

$2,502 - $8,818 monthly
  • California State University San Bernardino
  • California State University San Bernardino, 5500 University Parkway, San Bernardino, CA, USA
Full-Time Administration Education Management Other

Job Description

Employment Status:  Full-time, "Exempt," At-Will, "Exempt" position, included in the Management Personnel Plan (MPP).

Work Schedule:  Monday through Friday, 8:00 a.m. to 5:00 p.m.; Summer Schedule: Monday through Thursday, 7:00 a.m. to 5:30 p.m. Some evenings and weekend hours may be required. 

First Review Deadline:  This position will remain open until filled. Applications will be reviewed beginning August 5, 2019.
 Required Application Materials: 
All applicants must submit 1) Letter of interest or cover letter, 2) Current resume or curriculum vitae, 3) Three professional references who can provide assessments of your professional experience, accomplishments and prospects for success in this position, and 4) Diversity Statement – may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational and/or professional experiences, background/philosophy has prepared you for this role at California State University, San Bernardino (maximum 250 words).

Under the direction of the Associate Vice President, Enrollment Management, the Director, Admissions Operations provides leadership to the members of the admissions team responsible for document processing, applicant file review and technology support of admissions processes. This position is responsible for the setting of office business practice to determine student eligibility for admission to the University, determining residency status, and reviewing appeals for exception to University Policy.
The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. Leads all functions related to the University's processing of over 26,000 admissions applications annually.
This includes the hiring, training, supervising, and evaluating staff across within the Admissions Office including the Admissions Imaging and Document Processing, and Admissions Evaluations; the development and implementation of admissions policies and procedures to support the campus enrollment plan in accordance with applicable federal, state and system wide regulations. In addition to the management of people, the Director, Admissions Operations, develops critical system processes and procedures in order to increase efficiency, productivity, and accuracy of admission processing.
 Oversees and manages the imaging and document processing and evaluation of undergraduate applications, special programs and systems staff. The incumbent develops, implements, and monitors work flow, and identifies both "roadblocks" and "new opportunities" in business processes or with technology; develops written documentation of policies and procedures; and monitors and sets controls for accuracy, data integrity, accurate and comprehensive internal and system-wide reporting, development and implementation of operational reports. The incumbent establishes an annual work plan with measurable outcomes and assessment methods; reports statistical and qualitative information/analysis; develops and administers an operating budget; provides for fiscal accountability and effective fund management to ensure the effective utilization of funds for priority operations; and prepares and presents operating and summary reports, assessments and audit reports for the Chancellor's Office. The Director, Admission Operations serves as a liaison to Chancellor's Office designated committees and projects. The Director works in close collaboration with the Director, Outreach, University Registrar and AVP, Admissions, Outreach and Transition to support student admission and enrollment and is a critical leader on the campus. Other duties as assigned.

Education & Experience:

  • Bachelor's degree from an accredited university required, preferably in counseling or related field. A a Master's Degree is preferred
  • Five (5) years of progressively responsible professional work experience related to higher education admissions and recruitment practices and at least one (1) year of supervisory experience.

Knowledge, Skills & Abilities:

  • High level work experience that includes each of the following: Undergraduate admissions, graduate admissions and international admissions.
  • Must demonstrate: ability to reason logically, draw valid conclusions and make appropriate recommendations
  • Ability to participate and contribute to group meetings, conferences and interviews
  • Ability to clearly express ideas and recommendations both written and orally
  • Ability to work with multicultural and ethnically diverse populations; ability to interact courteously and effectively with members of the university community and the public
  • Familiarity with PC based computers and data base management software.


  • Performs administrative and programmatic duties as assigned and works extended hours, weekends and evenings in support of admissions, recruiting, programs and services. 
  • Ability to prioritize work operations to meet department and campus needs.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. 

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)



Security Clearance

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