Jul 13, 2019

Fixed Term - Space Concierge Team Specialist

  • Professional Diversity Network
  • Tampa, FL, USA
Full-Time Administration

Job Description


A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.


At the Administrative level, you'll support our engagement teams from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively support the market team and provide necessary support to internal teams
  • Serve as the internal "single point of contact" for administrative needs
  • Arrange travel, schedule meetings, prepare agendas, and respond to routine correspondence
  • Maintain records or files and respond to visitors and telephone calls
  • Provide services in a manner that demonstrates the highest levels of quality, accountability, and teamwork

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
1 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates some level of knowledge and/or proven success, preferably for a global network of professional services firms, including in the following areas:

  • Identifying and addressing client needs;
  • Responding to client and/or team requests promptly and professionally;
  • Offering assistance readily;
  • Contributing to a positive, collaborative working environment;
  • Seeking instruction proactively, seeking feedback, and coaching to improve performance;
  • Providing administrative support virtually and/or remotely to all levels of staff which includes utilizing telephony and voice messaging, email and instant messaging systems or platforms to take clear, concise messages and relays messages or routes calls in a timely manner; and,
  • Maintaining connectivity with the related key functions and teams involving administrative and/or office services related teams.

Demonstrates some level of ability and/or proven record of success, preferably for a global network of professional services firms, including the following areas:

  • Providing customer service through the use of Lotus Notes, Microsoft Office, Google and related firm-sponsored software to accomplish locating workspace or meeting room space and other related tasks;
  • Maintaining connectivity with appropriate departments nationally and locally to provide support for reserving workspace and meeting room space;
  • Applying consistent business acumen and specialized technical knowledge including a solid understanding of customers' needs and the technology used by the team;
  • Participating activelyin knowledge sharing activities, developing and communicating optimal standard industry practices within formal and informal networks;
  • Interacting with global internal clients;
  • Adjusting schedules proactivelyand keeping manager and team aware of changes on a timely and accurate basis;
  • Drafting, proofreading and completing work within designated timelines;
  • Assisting staff and customers with multiple systems to provide support for reserving workspace and meeting rooms; preparing and analyzing reports from various database and software applications with a proficient level of familiarity with Microsoft products;
  • Working non-traditional extended hours to meet customer needs and/or requests; and,
  • Providing significant levels of quality, accountability and teamwork to support our customer base.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.



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