Jul 10, 2019

VP - Digital & Technology, Head of Product

  • Professional Diversity Network
  • New York, NY, USA
Full-Time Management

Job Description

CBRE

Hi there, welcome to Hana. Backed by CBRE's decades of real estate experience, we're leading the way in creating spaces where companies and individuals, like yourself, can collaborate and thrive. We're building a world-class product team that is redefining the flexible work space and beyond. At Hana, we focus on the details that drive success - a professional environment, thoughtful designs and courteous service - just to name a few.We believe in fostering a culture that drives accomplishment through adaptability, professionalism and thoughtfulness. And, we like to have a bit of fun too. If you are a detail-oriented, curious, self-starter interested in joining a fun and fast-paced team, we hope you will apply.

Reporting to the Chief Digital & Technology Officer, Hana is seeking an experienced and motivated Head of Product. In this role you will own the product roadmap to continually improve and evolve the work experience for employees of the world's best brands in a growing network of Hana units. You will own the creation and launch of products utilizing both technology and human services that lead to engaging, productive and satisfying work environments. You will think deeply about what the flexible workplace of tomorrow and will design and build technology to support that vision.

Responsibilities
  • Create, manage, prioritize and communicate our product roadmap utilizing client feedback, stakeholder input, competitive analysis and end user research.

  • Own the product roadmap for agile scrum teams to create, develop and rollout innovative products and client experiences.

  • Lead a team of experienced senior product managers and UX designers to guide the product roadmap on a global basis.

  • Maintain a clear sense of business goals and how they impact priorities across customer-facing and internal technology and processes.

  • Understand how to build for scale globally - we have an aggressive expansion plan that will take us far beyond the US.

  • Guide UX design, visual design and engineering to create simple and elegant interaction and interface solutions that exceed the expectations of our three constituents-end users, the Hana operational team and asset owners and operators.

  • Assist team with wireframe and prototype concepts, ideas and solutions, facilitating feedback processes from internal stakeholders and clients. Provide input and point of view on layout, look, and optimal user experience.

  • Lead measurement of end-to-end user experience and test plans to optimize performance, shape strategy and deliver business results for internal-CBRE business lines.

  • Ensure on-time, frequent delivery of product enhancements and new features across experiences and channels such as web, mobile, apps, and in-office services.

  • Work cross-functionally, particularly with the head of technology, head of UX and marketing to manage trade-offs, drive organizational alignment, and maximize business value.

  • Work with strategy and business stakeholders both domestically and internationally to evaluate the implementation of new product extensions to grow the Hana offering.


Required Skill Set
  • Demonstrated success "owning" product for technology-enabled consumer experiences a must. Experience in hospitality, travel, retail, restaurant or omni-channel where a fully-branded experience includes both technology and a human services layer, is highly desirable.

  • Proven experience and passion for building great customer-focused services or products. Demonstrated proof points in doing so.

  • Passionate about being be part of a team making change and rethinking an entire consumer category.

  • Highly organized with demonstrated ability to prioritize.

  • Roll up your sleeves & hands on leader.

  • A mindset to see usability opportunities everywhere and create elegant solutions.

  • Strong problem-solving skills, master of execution, and the ability to multi-task.

  • Experience with wireframing and prototyping.
  • Experience with A/B testing, usability and customer research techniques.

  • Relationship builder who enjoys working with a variety of people and functions across a 100% global matrixed organization.

  • Experience with agile and lean methodologies.

  • Inherent outstanding project management skills.

    Education and Location
  • B/S or B/A required. MBA a plus
  • Role is based in New York City

States

NY  

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