The Data Center/Help Desk Technician within FactSet operates and supports the company's computer systems and related peripheral equipment, including the host computers that run the company's applications within the Data Center. In addition, they would also manage the other operational tools, software and computer devices. Some areas of responsibility would include the Network Operations Center, Data Center Operations and Network Support. This position requires the ability to analyze and resolve hardware/software problems.
This is a third shift position operating from 12:30am to 8:30am EST.
Monitor and troubleshoot carrier circuits and FactSet applications, which include interaction with carriers and clients
Troubleshooting carrier circuits
Monitor all computer equipment within the Data Center
Set up and removal of equipment, such as servers, routers and switches
Installing and building Ethernet cabling, run fiber cables and other various network devices and equipment
Strong communication skills including email and phone etiquette are essential to be successful in this role.
Ability in taking written notes and documenting actions taken to resolve tasks.
Ability to work with minimum supervision yet having the aptitude to know when to seek additional resources/escalation along with skillful time management.
VEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is available here.FactSet Research Systems Inc. endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Jennifer Passeck, Lead Recruiting Specialist, Human Resources at +1 (203) 810-2472 or email@example.com.Equal Opportunity Employment PolicyIt is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.