Information Technology (IT)
Summary Technical Support Engineers provide 24x7x365 support to CEFD customers, working on a shift schedule. Technical Support Engineers provide first level technical support, with responsibility for receiving all incoming customer requests for technical support via phone, email, and the customer web portal. Technical Support Engineers provide initial troubleshooting with the customer.
Key Responsibilities: • Participate in a shift duty schedule in support of 24x7x365 operations. • Monitors and responds to all incoming email, telephone, and customer Portal requests in a timely manner. • Maintains all open tickets, providing continual ticket updates to the customer, and ensuring that tickets are updated regularly. • Escalate critical or high priority issues immediately to the next Tier of support. • Provides technical support to our customers, leading and directing troubleshooting activities and resolving product related issues including the following: • Product configuration and usage. • Product networking/IP configuration
Additional Responsibilities: • Perform system level testing and verification of potential release codes when time permits. • Document test results and communicate findings to developers. Relay any technical documentation errors. • Provide input for test procedures and test verification for internal and customer use.
Essential Knowledge and Skills: • Experience in the field of data networking, with a high-level awareness of typical applications of major IP networking technologies, including the understanding of LAN/WAN technologies such as IP routing (including switches, routers, VoIP gateways, fire walls, VPN concentrators), VoIP, VPN, QOS, file streaming. • IP protocols (including TCP/IP, UDP, SNMP, IPSec, Telnet). • Communication and analytical skills (excellent command of the English language is required).
Desirable Knowledge and Skills: • Understanding of the satellite communications and RF equipment. • Fluency in an additional language other than English (spoken and written) • Cisco Certifications (CCNA, CCNP, CCDA, CCDP, CCIE), or equivalent
Required Qualifications and Experience: • BSEE/BSCS or equivalent technical training, or an equivalent of four (4) years of related experience.
Comtech EF Data Corp. is a leading supplier of communications equipment with a focus on satellite bandwidth efficiency and link optimization. The high-performance satellite communications ground equipment is deployed globally to support mission-critical and demanding applications for government, mobile backhaul, premium enterprise and mobility. Service providers, satellite operators, governments and commercial users wanting to optimize communications, increase throughput and delight customers, are leveraging the performance and flexibility of the Comtech brand. The solutions are facilitating fixed and mobile networks in 160+ countries and across every ocean. For more information, visit www.comtechefdata.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comtech EF Data, a subsidiary of Comtech Telecommunications Corporation (NASDAQ: CMTL), designs and manufactures an assortment of satellite communications equipment deployed in commercial and government applications around the world. We are a well-respected leader in the industry with a great reputation and stability in the marketplace (our division was established in 1984).
Comtech EF Data has a diverse workforce where employees are treated fairly and with great respect. We offer staff growth and professional development by challenging our employees. We have internal promotion opportunities and encourage learning by tuition reimbursement, seminars, and internal and external training. We have a safe and fun work environment with good employee relations. We offer competitive benefits and salary structure.
Products are designed and manufactured at our campus in Tempe, Arizona USA.
Products are designed and manufactured at our campus in Tempe, Arizona USA. We also have remote offices located in:
Germantown, Maryland USA
Fremont, California USA
Moscow, Idaho USA
Commitment to Quality
Our primary goal is to delight our customers with quality products, at an affordable price, with unequaled reliability. Our team is united in the belief that both quality and reliability are built into the products by employees who are trained, disciplined, and who are active participants in the company’s success. We stand by our products. We stand by our name. We stand by our customers.
Comtech EF Data is an Equal Opportunity Employer M/F/D/V. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. U.S. citizenship or lawful permanent residence may be required for positions in certain restricted areas. Verification of citizenship is required upon accepting employment with Comtech EF Data.