Jun 20, 2019

Customer Service and Logistics Analytics Business Expert - 1905151

  • Mondelez International
  • Deerfield, IL, USA
Full-Time Customer Service Logistics Supply Chain

Job Description

Purpose of Role
It is critical for CS&L organization to harness the potential of the digital revolution by transforming how we manage data to improve the decision making process as well as the definition of the right strategies/action plans to improve business metrics. The purpose of this role is to standarize CS&L critical KPIs and implement the Reporting and Analytics BIC tools across the 13 BUs, including sustainable capability and governance strategy.

Main Responsibilities

  • Accou ntable for CS&L Reporting & analytics automation implementations' success ensuring functional activities are completed as planned, required support is provided and BUs are aligned to the expected outcome
  • Enable metrics calculation and reporting processes standarization.
    • Understand KPIs calculation inconsistencies across BUs.
    • Understand current Ways Of Working across BUs (processes/master data/systems
    • Generate, document and deploy standard KPis definition and WoW
  • Ensures that the creation of CS&L GDMP as the only source of truth with touchless information incorporate all CS&L functions & BUs requirements.
  • Co leads the design of CS&L visualization/analytics tools (with SME and IBS)
  • Foster a benchmark culture across CS&L as a critical element for Continuous improvement.
  • CS&L KPIs Reporting & Analytics SME and change managment owner
    • Owns KPis & Tools standards documentation and change managment process
    • Owns adoption strategy and capability development across all BUs (Business Experts, Key users)
  • Benchmark best practices in the industry -Brings the Outside In perspective by keeping abreast of industry new technology and process trends
  • Point of contact, escalation and resolution; 'knocking down' any barriers to success or progress (Security/Access owner CS&L) "



  • Bachelors Degree (4 years)
  • Min 10 years of Logistics or relevant Supply Chain Operations experience
  • Success in leading cross functional discussions that drive to results
  • Advanced skills in Excel and PowerPoint
  • Excellent Communication and Presentation skills
  • Proven track record and expertise in defining and implementing digital strategies
  • Background on IT processes and systems
  • Strong background in CS&L systems, KPIs and processes
  • Project management skills
  • Ability to manage multiple and diverse stakeholders
  • Cross-functional collaboration skills and relationship building

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.



Security Clearance

NO Security Clearance

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