Customer Service and Logistics Analytics Business Expert - 1905151
Deerfield, IL, USA
Purpose of Role It is critical for CS&L organization to harness the potential of the digital revolution by transforming how we manage data to improve the decision making process as well as the definition of the right strategies/action plans to improve business metrics. The purpose of this role is to standarize CS&L critical KPIs and implement the Reporting and Analytics BIC tools across the 13 BUs, including sustainable capability and governance strategy.
Accou ntable for CS&L Reporting & analytics automation implementations' success ensuring functional activities are completed as planned, required support is provided and BUs are aligned to the expected outcome
Enable metrics calculation and reporting processes standarization.
Understand KPIs calculation inconsistencies across BUs.
Understand current Ways Of Working across BUs (processes/master data/systems
Generate, document and deploy standard KPis definition and WoW
Ensures that the creation of CS&L GDMP as the only source of truth with touchless information incorporate all CS&L functions & BUs requirements.
Co leads the design of CS&L visualization/analytics tools (with SME and IBS)
Foster a benchmark culture across CS&L as a critical element for Continuous improvement.
CS&L KPIs Reporting & Analytics SME and change managment owner
Owns KPis & Tools standards documentation and change managment process
Owns adoption strategy and capability development across all BUs (Business Experts, Key users)
Benchmark best practices in the industry -Brings the Outside In perspective by keeping abreast of industry new technology and process trends
Point of contact, escalation and resolution; 'knocking down' any barriers to success or progress (Security/Access owner CS&L) "
Bachelors Degree (4 years)
Min 10 years of Logistics or relevant Supply Chain Operations experience
Success in leading cross functional discussions that drive to results
Advanced skills in Excel and PowerPoint
Excellent Communication and Presentation skills
Proven track record and expertise in defining and implementing digital strategies
Background on IT processes and systems
Strong background in CS&L systems, KPIs and processes
Project management skills
Ability to manage multiple and diverse stakeholders
Cross-functional collaboration skills and relationship building
Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.
Mondelēz International was born in 2012, but you can trace the products we make today back to the 18th century. Join nearly 100,000 employees across the world and you’ll see how we combine the energy, hunger and agility of a new company with the heritage and resources of a large organization.
Mondelēz International is renowned for its delicious snacks. We’re #1 globally in biscuits, chocolate and candy and #2 in gum. Hardly surprising – our legendary brands names such as Oreo, Cadbury, Nabisco, Tang, Trident, Halls, Milka, LU and belVita simply roll off the tongue.