Jun 14, 2019

Student Services Professional III/ Office of the Registrar

$4,554 - $6,488 monthly
  • California State University San Bernardino
  • California State University San Bernardino, 5500 University Parkway, San Bernardino, CA, USA
Full-Time Administration Education Other

Job Description

Employment Status:  Full-time, Probationary, "Exempt" position.

Work Schedule: Regular: Monday-Friday 8:00 a.m. to 5:00 p.m.; Summer: Monday-Thursday 7:00 a.m. to 5:30 p.m.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning June 17, 2019.


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually.  The "value added" by a CSUSB education ranks in the top 4 percent in the nation, according to the Collegiate Learning Assessment. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so. The university offers more than 70 traditional baccalaureate and master's degree programs, education credential and certificate programs, and a doctoral program.

 Typical Activities:Under general direction of the Interim Director/Registrar, the incumbents will be integrally involved in the "Quarter to Semester Conversion" by encoding the new General Education semester structure and degree plans and ultimately streamline the data making for a cleaner and quicker approach to capturing data.  In addition, attend bi-weekly conference calls with vendor to discuss open issues and required steps for a smooth transition from quarter to semester
The incumbents will attend fit-gap sessions with the Interim Director/Registrar, review business processes with the Interim Director, determine business gaps for the conversion, evaluate current practices and discuss with the Interim Director ways to streamline and improve business processes, and be involved in testing, data validation, and data clean-up for the project
Professional judgment is required often required for the majority of these tasks. Typical responsibilities include, but not limited to:

  • Encoding of yearly General Education and Degree Plan changes and maintenance of additional system functionality related to the Interactive Audit, (IA) and Exceptions For the Audit, (EFA) to also include blanket memos.
  • Troubleshoot and Remedy issues related to the systems as needed
  • Submit and monitor service tickets to vendor when system issues arise
  • Monitor EFA workload
  • Conduct quality assurance by regularly utilizing queries
  • Creation and Maintenance of all Master Reference Tables for transfer institutions
  • Creation and Maintenance of all Business Process Guides (BPG) related to the systems
  • Conduct workshops and training for campus community in groups and individually related to understanding and navigating the systems
  • Customer service – servicing the campus community (students, faculty, administrators, and staff) by providing extensive customer service related to questions regarding the systems

 Minimum Qualifications:Education and Experience

  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Three years of related Student Services Professional experience. 
  • A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Knowledge, Skills and Abilities

  • Thorough knowledge of the principles of individual and group behavior.
  • General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned
  • General knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
  • Working knowledge of student services programs outside the program to which immediately assigned.
  • Ability to analyze complex situations accurately and adopt effective courses of action
  • Advise students individually and in groups on complex student-related matters
  • Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature
  • Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
  • Carry out a variety of professionally complex assignments without detailed instruction.
  • Establish and maintain cooperative working relationships with a variety of individuals.
  • Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience.
  • One year in the program area to which assigned may be preferred but is not required.

Preferred Qualifications

  • Familiarity with Records Processing, PeopleSoft Campus Solutions, Title 5, Executive Orders, Chancellor's Office mandated requirements and CSUSB policies. 

 Supplemental Information:

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. 

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)



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