Jun 01, 2019

Client Success Project Manager

  • Wileyed Solutions
  • United States
Full-Time Professional Services

Job Description

Crossknowledge provides corporate digital learning solutions enabling the success of individuals, teams and organizations through skills acquisition.

CrossKnowledge delivers an integrated learning experience: a unique combination of our world-renowned digital content for today's most in demand skills created with world's leading experts, a learning platform built with human and artificial intelligence, and unmatched accountability with a dedicated Client Success Team. That's what makes CrossKnowledge the trusted learning partner of organizations, helping L&D, managers and learners acquire the skills they need to succeed .

Part of Wiley, one of the world's largest providers in research and education, CrossKnowledge has 18 years of experience in digital learning in a dynamic and entrepreneurial environment, serving over 12 million learners in 130 countries.


For our Client Success Division in DACH, we are recruiting a Client Success Project Manager on a permanent contract, to work with key accounts in the DACH area (Germany, Austria, Switzerland). This position is based in Cologne with up to 25% client travel and some flexibility for remote working.

Your main challenges will be to:
  • Ensure handover from the presales phase, project scoping and client onboarding
  • Lead the full end-to-end delivery cycle of our solutions and become the go-to person for our clients during the build phase
  • Apply seamless deployment methods following a rigorous & agile process
  • Document, Share & De-Risk each step of the deployment journey
  • Manage sourcing of expertise to your project with a crossfunctional and international team of Tech Consultants, Digital Learning SMEs and UX/UI Designers
  • Act as change agent during the whole project cycle
  • Take active part in collaborative initiatives across the company to contribute to continuous improvement in Client Satisfaction, Business Scalability, PM Methodology, Product Enhancement, Functional On boarding , etc.
Skills & Competences
  • You demonstrate the ability to build strong business relationships and lead clients through digital transformation of their learning strategy
  • You can act as trusted advisor on how clients can maximize value and impact from the solutions and services they buy fromCrossKnowledge
  • You ensure client strategic planning, stakeholders' mapping and operational reviews, in liaison with Global Account Manager and Client Success Director, to drive client satisfaction and loyalty
  • You show good analytical and organizational skills to monitor operational/financial performance and manage critical escalations with clear execution plan and drive to problem solving
  • You provide best practices & thought leadership to the GlobalCrossKnowledgeClient Success Team and our clients
  • You collaborate closely with our Sales team on identifying opportunities to extendCrossKnowledgefootprint in our Top Accounts
  • You build a strong internal network with our Sales, Marketing, Product Management and Subject Matter Experts in Learning Technologies and Solutions Design.
What You Need To Succeed
  • Fluent in German and English
  • Bachelor's or Master's degree
  • Experience in similar client facing role. Candidates with pre-sales or consulting background will be considered.
  • Passion for Adult Learning & Development
  • Knowledge of the Digital Learning competitive landscape preferred
  • Proven effectiveness managing delivery of projects in a SaaS environment, while building and maintaining excellent client relationships
  • Strong communication (written & verbal) and presentation skills at all level of audience
  • High level escalation management and priority setting
  • Able to anticipate and identify ill-defined problems/issues
  • Tenacious, growth mindset, high confidence and result-driven
  • Able to function in different cultural backgrounds

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