Crossknowledge provides corporate digital learning solutions enabling the success of individuals, teams and organizations through skills acquisition.
CrossKnowledge delivers an integrated learning experience: a unique combination of our world-renowned digital content for today's most in demand skills created with world's leading experts, a learning platform built with human and artificial intelligence, and unmatched accountability with a dedicated Client Success Team. That's what makes CrossKnowledge the trusted learning partner of organizations, helping L&D, managers and learners acquire the skills they need to succeed .
Part of Wiley, one of the world's largest providers in research and education, CrossKnowledge has 18 years of experience in digital learning in a dynamic and entrepreneurial environment, serving over 12 million learners in 130 countries.
For our Client Success Division in DACH, we are recruiting a Client Success Project Manager on a permanent contract, to work with key accounts in the DACH area (Germany, Austria, Switzerland). This position is based in Cologne with up to 25% client travel and some flexibility for remote working.
Your main challenges will be to:
Ensure handover from the presales phase, project scoping and client onboarding
Lead the full end-to-end delivery cycle of our solutions and become the go-to person for our clients during the build phase
Apply seamless deployment methods following a rigorous & agile process
Document, Share & De-Risk each step of the deployment journey
Manage sourcing of expertise to your project with a crossfunctional and international team of Tech Consultants, Digital Learning SMEs and UX/UI Designers
Act as change agent during the whole project cycle
Take active part in collaborative initiatives across the company to contribute to continuous improvement in Client Satisfaction, Business Scalability, PM Methodology, Product Enhancement, Functional On boarding , etc.
Skills & Competences
You demonstrate the ability to build strong business relationships and lead clients through digital transformation of their learning strategy
You can act as trusted advisor on how clients can maximize value and impact from the solutions and services they buy fromCrossKnowledge
You ensure client strategic planning, stakeholders' mapping and operational reviews, in liaison with Global Account Manager and Client Success Director, to drive client satisfaction and loyalty
You show good analytical and organizational skills to monitor operational/financial performance and manage critical escalations with clear execution plan and drive to problem solving
You provide best practices & thought leadership to the GlobalCrossKnowledgeClient Success Team and our clients
You collaborate closely with our Sales team on identifying opportunities to extendCrossKnowledgefootprint in our Top Accounts
You build a strong internal network with our Sales, Marketing, Product Management and Subject Matter Experts in Learning Technologies and Solutions Design.
What You Need To Succeed
Fluent in German and English
Bachelor's or Master's degree
Experience in similar client facing role. Candidates with pre-sales or consulting background will be considered.
Passion for Adult Learning & Development
Knowledge of the Digital Learning competitive landscape preferred
Proven effectiveness managing delivery of projects in a SaaS environment, while building and maintaining excellent client relationships
Strong communication (written & verbal) and presentation skills at all level of audience
High level escalation management and priority setting
Able to anticipate and identify ill-defined problems/issues
Tenacious, growth mindset, high confidence and result-driven
Able to function in different cultural backgrounds
Deltak has been actively supporting the academic community since 1996. Today, Deltak provides a wide array of high quality services and support to prestigious academic institutions and their students, focused primarily on online and technology enabled learning. We foster a highly selective employee recruitment process that is matched by our focus on the personal and professional development of each team member once she/he becomes a member of our fast paced, entrepreneurial environment. Every day, our professionals are helping to positively affect the lives of students through exceptional services, innovative technologies and, most importantly, strong personal relationships.
At Deltak, we are passionate about the success of our partners, their students and each of our team members. We believe that our Core Values, ownership mentality and personal connection make us a pre-eminent organization in higher education. If you are passionate about education and have the desire to help people succeed, then we want to meet you and hear your story.