May 30, 2019

Learning & Development Specialist (Technical Trainer) - (1334) Rockville, MD

  • CNSI
  • Rockville, MD
Full-Time Administration Government Health Care Other Training

Job Description

CNSI a CMMI Maturity Level 3 company has established strong domain expertise in prominent industries, including Health, Defense and National Security, Government IT, Homeland Security and Transportation. We employ a world-class team of professionals all of whom have experience with large scale mission-critical IT implementations. CNSI is headquartered in Rockville, Maryland and we are on site in over 10 cities worldwide.





The L&D Specialist (Technical Trainer) with CNSI will design, develop, and deploy training programs and initiatives with a focus on medical claims systems. The successful candidate for this role must be highly proficient at developing and delivering end-user training materials including instructor-led training (ILT), e-learning, and user guides.


Key Responsibilities

  • Work closely with the clients and the software development team to analyze, design, develop, and test/revise the training solutions and products.
  • Participate in discovery and analysis session with the client to understand the training goals and formulate a strategy for successful design, development and delivery of the training products.
  • Create course/curriculum outlines and design documents (including outreach and marketing) based on client requirements.
  • Develop content/storyboard for ILT and e-learning courses based on the design documents by using instructional system design (ISD) methodologies.
  • Design, develop, and maintain eLearning content using Articulate Storyline 360
  • Design, develop, and maintain written training content including user guides
  • Develop supporting content and resources
  • Design and develop Provider Outreach materials
  • Create and maintain training program pages on intranet sites and other internal communications
  • Coordinate and manage local, distance and virtual training sessions and calls
  • LMS administration, coordination and reporting


  • Bachelor’s degree (or equivalent work experience).
  • 5-8 years of relevant experience in Instructional Design/Curriculum Development.
  • 5+ years of experience in roles that involved working directly with clients to understand the client’s training and content requirements.
  • 3+ years of experience managing content development vendors across various geographies.
  • Demonstrated experience using ADDIE or SAM model.
  • Demonstrated experience creating eLearning’s using Articulate Storyline 360
  • Must have strong verbal, writing, and communication skills.
  • Must be able to effectively facilitate Train-the-Trainer and Trainer Certification sessions for new curriculum.
  • Must be able to work on multiple projects at the same time.
  • Must be able to adjust quickly and smoothly to shifting needs and priorities.
  • Must be able to interact positively and effectively with others including the ability to work well in a team environment.
  • Expertise with Microsoft products.
  • Experience with eLearning authoring tools.
  • Excellent verbal and written communication skills.
  • Sound knowledge of instructional design theories and practices.
  • Possess superior people management skills and commitment to team work.
  • Expertise in developing a range of instructional materials including classroom-based training, e-learning, job aids, references guides, on-the-job training, train-the-trainer course material, assessments, and evaluations.
  • Demonstrate effective course development and evaluation skills.
  • Should be able to independently develop entry and advanced level technical and non-technical courseware.
  • Must be able to adjust quickly and smoothly to shifting needs and company/departmental priorities.


  • Experience in Training on Healthcare Systems (a plus)
    • Worker’s Compensation Claims knowledge (a plus)

  • Experience with Articulate 360 (a plus)
  • Experience with MapCap Flare (a plus)




CNSI is focused on hiring and retaining the best and the brightest. For that, we offer employees a rewarding career path and benefits that exceed the industry norm. In addition to a solid compensation package, CNSI provides employees a range of benefit programs designed to support you and your family. Below are just a few of our programs.


  • Annual and Other Paid Leave
  • Medical/Dental Insurance
  • Flexible Spending Account (FSA) Plan
  • Disability Insurance (Short & Long Term)
  • Life Insurance
  • 401(k) Retirement Savings Plan
  • Employee Assistance Program
  • College Savings Plan
  • Tuition & Training Assistance
  • Paid Holidays
  • Employee Referral Program & More!


CNSI maintains a policy supporting equal employment opportunity. Employment decisions at CNSI are made without regard for race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status or any other status protected by applicable Federal, state, or local law. We are proud of our diversity and encourage all qualified applicants to apply.  



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