May 18, 2019

Client Success Team Manager

  • Wileyed Solutions
  • United States
Full-Time Professional Services

Job Description

About CrossKnowledge

Here at CrossKnowledge we provide corporate digital learning solutions that enable the success of individuals, teams and organizations through skills acquisition.

We deliver an integrated and personalized learning experience: a unique combination of our digital content for the most in-demand skills created with world-renowned experts, a learning platform built with human and artificial intelligence, and unmatched accountability with a dedicated Client Success Team. That's what makes CrossKnowledge the trusted learning partner of organizations, helping L&D, managers and learners acquire the skills they need to succeed.

As part of Wiley we are one of the world's largest research and education providers, CrossKnowledge has 18 years of experience in digital learning, serving over 12 million learners in 130 countries.

About the role

Our Client Success team is looking for a Client Success Team Manager based in our Cologne offices.

The Client Success Team Manager is responsible for leading a high performing team: you will manage a Project Managers' team dedicated to the DACH market. You will as well successfully manage a client portfolio: with your team, you ensure the proper conduct of the entire project, while respecting costs, deadlines and quality.

You are in charge of ensuring a high level of satisfaction to our customers for the conception and the deployment of their digital learning projects, and responsible for the continuous improvement of the quality of the solutions deployed.

The Client Success Team Manager is responsible for recruiting and integrating Project Managers, their management and training.

Your role:
  • You guarantee a high level of customer satisfaction at every stage of the deployment (design - build - run) by ensuring the optimization of the company's resources and by seeking a unique and always improved customer experience.
Your customers:
  • Key accounts, multi-sectors (luxury, retail, banking, insurance, energy, industry) and diverse internal stakeholders.
Your goal:
  • To create value.
Within your Business Unit, in conjunction with the Sales teams, you are responsible for a portfolio of client projects in specific business sectors. In short, your missions reflect the 3 values â€
  • People first
  • Entrepreneurship
  • Passion for excellence
What you will need
  • A proven track record managing a team of Deployment Project Managers.
  • You will have knowledge, passion and proven experience around transformation projects in the service of skills development and Human Resources.
  • Strong knowledge of the digital world is a plus.
  • As a true people manager, you are passionate about teamwork. You will have a strong leadership presence, conviction & commitment.
  • You know how to give share vision, to advise and challenge your customers and your teams, in order to design the most suitable solutions for the major transformations of your customers.
  • You show rigor, intellectual agility, openness & resistance to pressure.
  • A standard level of English is required.
Entrepreneur at heart, are you motivated to build with us the future in full transformation? If so, join the adventure!

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