May 14, 2019

Benefits Customer Service Specialist - Bilingual

  • Smithfield Foods
  • Kansas City, MO, USA
General Labor Inventory Logistics Management Transportation Warehouse

Job Description

The Benefits Customer Service Specialist will be part of a team that fields customer service calls from employees, members, Human Resource offices, providers, and third-party vendors. The calls will be on a variety of benefits related eligibility queries including, but not limited to, medical, prescription, dental, vision, life, disability, Employee Assistance Program (EAP), and Flexible Spending Account (FSA) benefits.

 

 

States

MO  

Salary

<ul><li><span style="font-size: 8pt;">Responsible for answering routine questions and issues about a variety of benefits related eligibility queries including, but not limited to, medical, prescription, dental, vision, life, disability, Employee Assistanc

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions. 

  • High school diploma or General Education Degree (GED); required.
  • Bachelor's Degree and 2+ years of prior experience in customer service or related field, preferred.
  • Bi-lingual (Spanish) preferred.
  • Works well independently or as part of a team with minimal supervision.
  • Adaptable, organized, multi-tasker.
  • Strong communication skills to include written, verbal, and listening skills.
  • Attentive to details.
  • Professional customer service etiquette.
  • Must be proficient in the Microsoft Office software.
  • Must have experience with SAP/HCM or similar database.
  • Document imaging and retrieval experience.
  • General office equipment experience.
  • Ability to work well with others in fast paced, dynamic environment.
  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

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