The Benefits Customer Service Specialist will be part of a team that fields customer service calls from employees, members, Human Resource offices, providers, and third-party vendors. The calls will be on a variety of benefits related eligibility queries including, but not limited to, medical, prescription, dental, vision, life, disability, Employee Assistance Program (EAP), and Flexible Spending Account (FSA) benefits.
<ul><li><span style="font-size: 8pt;">Responsible for answering routine questions and issues about a variety of benefits related eligibility queries including, but not limited to, medical, prescription, dental, vision, life, disability, Employee Assistanc
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
High school diploma or General Education Degree (GED); required.
Bachelor's Degree and 2+ years of prior experience in customer service or related field, preferred.
Bi-lingual (Spanish) preferred.
Works well independently or as part of a team with minimal supervision.
Adaptable, organized, multi-tasker.
Strong communication skills to include written, verbal, and listening skills.
Attentive to details.
Professional customer service etiquette.
Must be proficient in the Microsoft Office software.
Must have experience with SAP/HCM or similar database.
Document imaging and retrieval experience.
General office equipment experience.
Ability to work well with others in fast paced, dynamic environment.
Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
A great job—and a great future—awaits you at Smithfield Foods. As the world’s largest pork processor and hog producer, we’re a $15-billion global food company with more than 52,000 employees. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us.
We’re passionate about delivering on our promise to produce “Good Food. Responsibly.®”, and military veterans throughout the company support our mission. These veterans understand the value of purposeful work and play a daily role in advancing Smithfield Foods.
Veterans have a variety of backgrounds, and to match that, Smithfield offers a variety of careers. Areas of possibility include: