JOB SUMMARY: Responsible for insuring the efficient operation of the property in consultation with the Regional Property Manager (RPM).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Konover Residential Corporation and its affiliated companies.
Responsible for interviewing and hiring all property employees in consultation with the RPM.
Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of Konover Residential Corporation and its affiliated companies; insuring through constant supervision and review that all personnel in all departments are operating within those regulations.
Be familiar with and operate the property and personnel within Fair Housing guidelines.
Responsible for insuring the "model" apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.
Thorough knowledge of lease terms, specifications and all community policies.
Responsible for insuring that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
Responsible for insuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
Responsible for job counseling, employee disciplinary notices, and performance evaluations for employees on site in consultation with the Regional Property Manager.
Operate the property within the financial guidelines, i.e., the budget, established by the RPM and Owner.
In consultation with the RPM prepare the property's operating budget.
Responsible for property contracts and suppliers as well as their goods and services.
Responsible for all unit inspections including annual inspections, unit move-ins, and move-outs. Preparation of all security dispositions including any damages.
Responsible for the leasing of the property; insuring through supervision of the office and leasing personnel that all sales techniques and methods required by the management company and fair housing standards are being used effectively and in a professional manner. Thorough knowledge of application procedure, screening process, and policies regarding rentals. Fully informed of current rental rates, sizes, locations and all amenities of property.
Responsible for implementing, designing and maintaining a resident retention program, i.e. newsletter, resident referral program or social activities.
Responsible for lease renewal and recertification procedures.
Responsible for market surveys and awareness of market conditions. Develop and administer a marketing plan for the property in consultation with the RPM. Responsible for shopping competitive properties.
Responsible for proper maintenance of all resident and property files.
Responsible for collection of rents and all monies on site including daily bank deposits and records.
SUPERVISORY RESPONSIBILITIES: Manages one subordinate supervisor who supervises one or more employees in the Service Department and directly supervises both leasing and office staff. Is responsible for the overall direction, coordination and evaluation of these units. Also directly supervises up to five non-supervisory employees. Performs supervisory responsibilities based on the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
High School Diploma or General Education Degree (GED); or
Two or more years related experience and/or training; or
Equivalent combinations of education and experience.
The Certified Apartment Manager (CAM) Certification is highly recommended for this position.