May 06, 2019

Detroit, MI Office Agent

  • Air General
Full-Time Warehouse

Job Description

Air General, a national cargo handling company, is seeking a full-time Office Agent at our Detroit Metropolitan Wayne County Airport (DTW) location. This position requires strong administrative, interpersonal and organizational skills. There is a tremendous focus on customer service and strict adherence to safety and security procedures. Duties revolve around the ability to accept cargo shipments on behalf of the airlines we serve. Must be very detail oriented, have pride in your work and be able to work in a fast paced environment.  Accuracy in your work is CRITICAL with little margin for error. Training will initially be day shift but after 6-8 weeks, and then it will be an afternoon shift and flexibility is very important.   Major Job responsibilities include:

  • Ongoing online training due to the dynamic nature of our business.
  • Adhere to all safety and security procedures and immediately report any discrepancies.
  • Understanding/preparation of shipping documentation for cargo shipments tendered to us on behalf of the airline customers we serve. Shipments include small packages, live animals, medical shipments, seafood and other perishables and general freight.
  • Ability to learn how to drive a forklift and assist in loading/unloading trucks.
  • Ability to learn the time sensitive requirements for shipments and how to book them.
  • Ability to provide outstanding customer service both in person and via phone.
  • Any other duties assigned by supervisors or managers.


  • Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks including drug test
  • High school diploma or GED required
  • Must possess a valid Driver’s License
  • Must be able to obtain valid airport I.D. badge.
  • Must be at least 18 years of age
  • Must possess the ability to read, write, fluently speak and understand the English language
  • Must be available to work varied shifts, including nights, and occasionally on weekends, and holidays.


  • 3:00pm-11:30pm

Benefits Offered:

  • Family Owned
  • Room to Grow
  • Medical, Dental, Vision, STD, LTD, etc.
  • Paid Time Off and Sick Time
  • 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Scholarship Program
  • Paid Parental Leave

Air General is a US based nation wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about the Air General family please visit the link below and explore our videos!  



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