Apr 29, 2019

Partner Care Specialist

  • Wileyed Solutions
  • Copenhagen, Denmark
Full-Time Customer Service

Job Description

Partner Care Specialist

Wiley Workplace Learning Solutions - Frederiksberg, Denmark

Want a casual work environment filled with energy and a fast pace? Enjoy the benefits of working for a big company balanced with the fun and creativity of working with a small company!

Wiley's Workplace Learning Solutions team (a division of John Wiley & Sons, Inc.) creates products and services to help people become more effective in their workplace and achieve career success. Our brands include Everything DiSC ® and The Five Behaviors of a Cohesive Team ® . We're looking for a dedicated individual to support our global network of Authorized Partners.

At our office in Frederiksberg, you'll be an influential part of our Partner Care Team, listening to customer needs and providing training and education, while working alongside team members to develop and optimize administration flows and processes for client support and engagement.

Members of our Partner Care Team provide one-on-one guidance and support to our partners about our products, educational offerings, and our business - helping each partner maximize their business potential.

You will support our partners by:
  • being a subject matter expert on our Everything DiSC and Five Behaviors of Cohesive Team brands
  • educating them about the personal development profiles, facilitation tools, technology, educational offerings and other resources they have access to
  • helping them resolve problems
  • assisting them with first level technical support
We're looking for candidates with:
  • exceptional interpersonal skills
  • positive, can-do attitude
  • flexibility to adapt to shifting priorities in a fast-changing environment
  • technical proficiency and a keen interest to master various IT platforms
  • excellent language and communication skills. Our business language is English, and proficiency in Danish is required
  • Problem-solving abilities
About Wiley

Wiley is a global provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our Workplace Learning Solutions Group have offices in the US, China, France, and Denmark. To learn more about our products please visit www.everythingdisc.com or www.fivebehaviors.com .

Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Apply today

To apply for this position please send a CV and cover letter in English to kbjorkman@wiley.com . We are looking to fill the position as soon as possible and will be conducting interviews on an ongoing basis.

For any questions regarding the role, please contact Katie Bjorkman (Talent Acquisition Manager, Wiley) at kbjorkman@wiley.com .

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