Apr 19, 2019

1253- Customer Success Representative Camarillo, CA, Camarillo, CA, US

  • Saalex Solutions
  • Camarillo, CA, Camarillo, CA, US
Full-Time Business Development Customer Service Defense Government Information Technology (IT) Other Program Management

Job Description

Saalex Solutions and Saalex IT are divisions of Saalex Corporation, with expertise supporting the Department of Defense & Federal Government, and also servicing small and medium sized businesses from coast to coast in various U.S. markets.

Saalex Solutions provides Range Operations and Maintenance, Engineering & Logistics Services, Information Technology Services, and Data Analytics Support Services. Saalex IT is an award-winning Managed Services Provider (MSP) offering a broad range of IT Consulting, Cloud Migration, Network & Data Security and Telecom/VOIP Services.

Approaching our 20-year anniversary, Saalex enjoys continual expansion via both organic and inorganic corporate growth, and today boasts a diverse staff of over 600 full-time employees. Our talent-rich workforce is what continues to enable us to be flexible, adaptable, efficient, and easy to do business with.
Because our people are our success, we provide all our full-time employees with immediate eligibility for top benefits, including a 401k with a company match 100% vested from day one!

Deep understanding of industry, state-of-the-art technologies, a drive toward continuous innovation, and a top-down focus on employee growth and career progression have contributed to Saalex’s A+ company culture.

Apply today to be part of our inclusive, growth-oriented group!

Do you love cutting-edge technology, interacting with customers and providing white-glove service to meet their needs? If so, read on…SaalexIT is hiring! We are adding to our growing Technology Services Division! We’re seeking a customer-centric, I know tech, get it done, Customer Success Representative to help grow our expanding Customer Success Division Team.
If you feel you have what it takes after reading the required Skills and Abilities below, and want to be part of a growing Saalex Solutions organization that has outstanding benefits that feature Employee Stock Options Plan (ESOP), Health, 401K and Education Reimbursement, please apply today!
Skills Required:
• ConnectWise knowledge
• Labtech knowledge
• Technical Account Management skills
• Hardware/Software knowledge
• MSP/MSSP Knowledge
• Procurement Experience dealing with IT products
• Project Management Skills

Account Management
• You will perform Client engagements on-line, or at Client sites or meetings and facilitate Clients to scope such projects and/or present.
• Provide support to the Business Development Team in more complex Client Solutions
• Attend Client Meetings, both remotely and on site, with the Business Development Team member
• Generate upsells and cross-sells opportunities for internal clients
• Build and nurture strategic relationships with executive level contacts to review goals and expansion opportunities

Onboarding and Training
• Execute on training and onboarding programs that result in successful customer implementations
• Create great impressions with customers by being helpful and enthusiastic when contacted through e-mail and phone
• Prioritize and drive resolution on escalated customer issues
• Contribute to customer facing knowledge base by suggesting articles and topics of interest
• Become the voice of the customer
• Serve as secondary overflow support (during periods of high demand) by helping to answer incoming calls and support cases, documenting cases, and resolving customer issues

What We Look For
• Passion for delivering brilliant customer service and improving the way organizations work
• Ability to develop relationships across different levels in a customer's organization, from end user up to executive level, and ability to determine who key stakeholders and decision makers are
• Excellent communication and outreach skills, responding rapidly to customer inquiries, and drafting concise and informative e-mails
• Outstanding organization, planning, and problem-solving critical thinking skills; you should be detail-oriented, able to organize your own workflow, and able to deduce multiple solutions to any given problem
• Tenacity, patience, and a willingness and ability to learn new products quickly
• Passion for people: love working with, talking to, and interacting with people through all means of communication, including your teammates and other coworkers

CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=19377ee9-f79a-4d38-b14c-994f7249ab62&ccId=19000101_000001&jobId=258348&source=CC3&lang=en_US

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Project Management  



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