Under the direction of the Director of Referrals and Outreach, the Chicago Early Learning Coordinator provides assistance and referral service to parents seeking early care and education options. Provides follow-up to parents to ensure contact has been made. Provides education and information on Chicago Early Learning enrollment process, quality indicators, licensing standards, Early Head Start Programs, Chicago Early Learning Programs, IDHS Child Care Assistance Program and other early learning program options. Serves as a point person with internal and external programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide information to parents and CPS and DFSS staff regarding Chicago Early Learning application and enrollment process over the phone and/or at walk-in desk in accordance with IAFC and City of Chicago policies and procedures. This includes connecting parents and staff to the universal application website, and Chicago Early Learning Family Resource Centers, appropriate CPS and DFSS offices, providing tuition information, etc. Ensure that problem cases are resolved in a timely, accurate and professional manner.
Provide assistance to parents who are interested in applying for Chicago Early Learning preschool program through the online Chicago Early Learning Preschool Application. This includes answering questions regarding application navigation, completing and submitting online application for parents, updating and changing information for parents who have completed the application, providing referral assistance, and escalating application issues to DFSS and/or CPS as necessary.
Provide enhanced referral service to parents based on parent’s needs/request and contractual obligations.
Troubleshoot more difficult calls from parents and Chicago Early Learning sites regarding special needs referrals, child development issues, etc. Ensure problem cases are resolved in a timely, accurate and professional manner.
Provide feedback to Director, CPS, DFSS and Mayor’s Office on CEL application, verification and enrollment process, including issues faced by parents completing these steps, noticeable trends, and customer feedback.
Input data and maintain zip code database, NACCRAware database, COPA database and Salesforce (IAFC’s customer relations management system).
Refers potentially eligible parents to appropriate IAFC programs for information on IDHS program; educates parents on other IAFC programs.
Reconcile and prepare reports for internal/DFSS/CPS use and written consumer education materials.
EDUCATION and/or EXPERIENCE:
Bachelor's degree in Social Services, Early Childhood Education or related field with at least 18 credit hours of child development and two years work experience with direct childcare OR Associates degree or two years of college classes with a minimum of 60 credit hours in Social Services with at least 18 credit hours in child development with three years work experience with direct childcare in which at least one year is in a child care resource and referral program.
Ability to travel locally.
Strong verbal and written communication skills.
Excellent presentation skills.
Salary: $18/hr Location - 8741 S Greenwood Ave, Chicago,IL
This is a temporary position, without benefits through September 20th, 2019
Our work is to ensure that every child in Illinois — particularly those in need — have access to the resources to succeed in school and in life. Since our founding in 1969, Illinois Action for Children has worked to create systems of early care and education that help strengthen families and communities.
Our program areas include public policy and advocacy, child care supports, early childhood education including Pre-K and Head Start, family and community engagement, and community building and organizing. We also administer the IDHS Illinois Child Care Assistance Program (CCAP) for Cook County, helping more than 50,000 families pay for child care each month.