Develops, designs and delivers broad and complex training activities and courses that meet the training needs of a major department within a Line of Business. Employs ADDIE methodology and applies adult learning theory to ensure effective outcomes through a variety of delivery methods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Consults with managers and business leaders to conduct training needs analyses. Establishes objectives, initiatives, plans and tactics for addressing identified needs.
Works with subject matter experts to design and develop training courses. Utilizes all formal process documents to design and develop training to meet defined customer and department needs.
Creates complex self-paced recorded training using advanced eLearning development tools.
Conducts training courses in the classroom and remotely using web-conferencing resources.
Creates advanced evaluations and measurement tools for courses and consolidates training data into user friendly reports and presentations for distribution.
Uses LMS (Learning Management System) to create detailed course components including evaluations and assignments and maintain records, certifications, and reports.
Creates and distributes effective communications regarding training opportunities and updates for the department or service line.
Conducts new employee orientation for employees within department/line of business, including one-on-one coaching on processes unique to the department/line of business.
May participate on department or service line Best Practices Team by providing ideas, guidance, and recommendations.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Four-year degree in a course of study relevant to the department function, Learning and Development or related field. A minimum of five years experience in training development and delivery to include previous supervisory duties required. Experience providing one-on-one customized or tailored coaching of process, procedure and technical training.
CERTIFICATES and/or LICENSES
Ability to comprehend, analyze, and interpret various types of business documents as a basis for development and delivery of training materials. Ability to create and present training reports, manuals, instructions, and presentations in a pre-designed style and format. Ability to effectively respond to sensitive issues and complex training inquiries or complaints from clients, co-workers, supervisor, and/or management. Ability to create and present effective presentations on processes, procedures, technology and soft skill topics to all internal departments, large group of employees, clients, and/or management.
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Advanced knowledge of computer software and hardware, (i.e. Microsoft Office Suite Products) and MS SharePoint. Experience with real estate software preferred. Proficient in use of ADDIE model and eLearning development software.
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Equal Opportunity and Affirmative Action Employer
Women/Minorities/Persons with Disabilities/US Veterans
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