Work Schedule: Sunday through Thursday either 2nd or 3rd shift
Annual Salary: High 20s
Clearance: Active Secret is desired
Please note that you must be a US citizen to apply to this position
Education: HS Diploma or equivalent
LCAT: Help Desk Associate Requisition: AL18001
There is an immediate need for a Help Desk position supporting Redstone Arsenal in Huntsville AL. We are looking for individuals who have excellent verbal and written and listening communication skills; are experienced at analyzing and solving customer problems; pay attention to detail and are well organized; are able to function in a fast paced environment; are flexible and open to change; are able to prioritize; and welcome the opportunity to learn new skills.
Specific Duties: Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Stay current with system information, changes and updates
General Knowledge: Working knowledge of fundamental operations of relevant software, hardware and other equipment; Knowledge of relevant call tracking applications; Knowledge and experience of customer service practices; Related experience and training with DoD Working knowledge of Remedy
Qualifications: Previous experience in the following areas: Providing staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephony functions; Monitoring problem management database and follows up with assigned personnel to ensure timely resolution of problems Maintaining a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels; Invoking problem escalation procedures to coordinate recovery; Isolating problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume. S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times
If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at firstname.lastname@example.org.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
S4 Inc. has an abiding commitment to the people and organizations that we support and with whom we work.
Founded in 1999, S4 Inc. is a professional services and consulting firm catering to the US Government, Department of Defense, Department of Homeland Security and private entities. Our employees range from help desk support engineers to research scientists to strategic communicators. And while we have varied skills, we all have the same beliefs and values – values that carry through in everything we do for our clients.
We believe in “clientship” – a deep interest in delivering performance excellence that maximizes the return to internal and external customers, while providing the highest levels of ethics, honesty, integrity and trust.
Our loyalty to employees is paramount and enduring. It requires us to ensure their personal and professional well-being through our respect, the dignity we accord them, and the provision of an environment in which people enjoy what they do.