Service Business Development Representative Greenville, NC
Brown & Wood Buick GMC Cadillac Mazda
Growing Eastern north Carolina automotive dealership seeks Service Business Development Representative in the Greenville area to handle incoming calls, make outgoing calls and follow-up communications. The position will interact with both new prospects and our existing customers in person as well as by phone, mail, and email. Your responsibilities will include maintaining positive, ongoing communications for the purpose of increasing service appointments and customer satisfaction.
Answering both inbound and internal phone calls
Handle roughly 100 plus calls daily
Communicate professionally with customers and fellow employees
Direct customer phone communication experience a must
Must have the ability to work a varying Monday-Saturday schedule;
Successful telephone communication skills
Outstanding written communication
Microsoft Office and online computer skills
Ability to perform multiple tasks
Outgoing personality and motivation is a must
Experience in a call center or the automotive industry is a plus;
Prior dealership or service experience is not necessary but previous experience in a dealership BDC is preferred – we will train the best person for the position! If you have had successful experience in Customer Service Communications or other Phone Communications – we want to talk to you about this position. This is a great opportunity for the right person, with plenty of room for professional and personal growth.
Brown & Wood's mission is to give you the best possible experience when purchasing a New or Used vehicle. We are the Eastern North Carolina experts on all things Buick, GMC, Cadillac, & Mazda. with a diverse inventory, stellar service, and unbeatable prices. Brown & Wood is celebrating 83 years of service to Eastern North Carolina. With 4 brands, 3 generations, 2 rooftops, and 1 goal... to make sure YOU are proud to work at Brown & Wood, and help us serve our guests.