Mar 13, 2019

Help Desk/Client Support Associate - IL19001

  • S4 Inc.
  • Bellevue, IL, USA 62225
Full-Time Customer Service

Job Description

Job Title: Help Desk/Client Support Associate

Location: Scott AFB, IL

Clearance: Current/Active Secret

Please note that you must be a US citizen to apply to this job posting

Education: AS Degree is desired; or directly related job experience may be considered in lieu of a degree

Certification: Current CompTIA Security+ or higher

Please note that you must be a US citizen to apply to this job listing

Travel:  Occasional

Requisition: IL19001

CLC: Help Desk (Tier I)


Job Duties:

  • Provide first level support for all end-users.
  • Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate.
  • Write concise, informative tickets.
  • Follow up on all tickets in a timely manner and follow through to resolution.
  • Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required.
  • Ability to multi-task, prioritize and work under pressure are required.
  • Ability to work flexible hours when appropriate.


Required Skills:

  • Ability to deal with difficult customers
  • Excellent telephone skills (professional and pleasant demeanor)
  • Excellent customer service, verbal and written communication skills are a must.



  • Active current Secret security clearance
  • Previous call center or help desk experience
  • Current CompTIA Security+ (or higher) certification
  • Ability to work flexible hours when appropriate.



To apply to this position please go to and click on Careers to complete and an employment application and to upload your resume.


S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times


If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.



Security Clearance

Active Secret

Apply Now