VoicePro Reservation Agent Job Locations US-FL-Orlando Job ID 2019-2868
Hospitality - Hotel
VoicePro Reservation Agent
Job Locations US-FL-Orlando Job ID 2019-2868 Category Customer Experience
As a VoicePro Reservation Agent, you will answer incoming calls and provide descriptive information regarding rooms, accommodations, rates, amenities, special packages and guest services, on behalf of properties across The Americas including independent hotels, luxury resorts, and large global brands, all while delivering excellent customer experiences.
Our Reservations Center is an efficient, fast paced, and exciting environment in which you will receive reservation calls from all over the world. This position offers a competitive hourly base rate plus the opportunity to earn $500.00+ per month or more from performance based incentives. New hires are immediately eligible for medical benefits with no waiting period and there are many opportunities to learn and to grow your career with TravelClick!
If you are an outgoing and persuasive person, with experience in customer service or sales roles in hospitality, travel, retail, restaurants, and/or call centers, you will fit in wonderfully among our sales and service driven team.
VoicePro is a 24x7 call center; therefore, we are looking for someone with open availability.
Drive revenue through the selling and up selling of reservations, room types and additional items.
Provide quality customer service on every call.
Answer customer inquiries, providing professional assistance to potential and existing guests on every call.
Provide detailed descriptions of destinations, resort accommodations and products.
Provide accurate pricing on all products i.e. accommodations, airline and packages.
Suggest products to enhance stay and enjoyment.
Up sell products and accommodations whenever possible.
Accurately input all data required to complete transactions.
Operate multiple computer applications accurately and effectively.
Meet and or exceed defined sales goals and targets.
High School Diploma/ GED required
6+ months of experience in Customer Service
Ability to work nights and weekends
Bachelor's degree preferred
Excellent listener and communicator
Proven track record of efficient problem-solving
Ability to successfully multitask in fast paced environment using multiple computer applications
Proven strong sales, service and closing skills with the ability to overcome objection
Background in the travel and trade industry is a plus
Experience working is fast paced work environment
Hospitality and Service Minded
Sales and Service Driven
Fluency in another language such as Spanish, Portuguese or French is a plus
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
Join our outstanding global team and take your career to new heights at TravelClick. Become an integral part of our important mission to help more than 25,000 customers around the globe make better business decisions and to know, acquire, convert and retain guests. Help us to continuously improve our award-winning suite of solutions, provide better insights through our unique data and improve results for our hotel customers.
Whether you work from one of our offices across the globe or remotely, at TravelClick you will be challenged to achieve things you never thought possible.
Work with a team of innovators and like-minded results-oriented team members in the exciting hospitality industry. Thrive in a truly global environment and collaborate within a supportive culture with a team that cares about you, your unique skills and goals for the future.
At TravelClick, we are always looking for smart, energetic and hardworking people to join our team. We guarantee you’ll be challenged, grow and meet people from across the globe. It won’t always be easy but it will be fun and rewarding. And if you are like us, you wouldn’t want it any other way.