We are looking for candidates for our Family Resources Specialist position who want to build their careers in a non-profit organization by helping children & families.
The Family Resource Specialist works directly with the IDHS Child Care Assistance Program (CCAP) by addressing the needs of parents and child care providers by processing applications, answering questions and addressing concerns about the program.
Specific Responsibilities include:
Determining parent and provider eligibility for the program by reviewing applications, entering data and authorizing payments for child care. Informing parents and providers of CCAP program operation and policies and procedures in an appropriate and professional manner over the phone and/or in person.
Associates Degree or 60 college credit hours is required, Bachelor’s degree is strongly preferred.
Minimum of six months customer service experience on (preferably on telephones) in non-profit organization or an office setting required.
Excellent data entry skills and ability to handle a high volume of phone calls required Competent using a computer; knowledge of Microsoft Office and Internet and excellent oral and written communications skills.
Ability to work with diverse populations, particularly those with limited access to financial and professional resources.
Fluency in Spanish, Polish, Chinese or Russian language is strongly preferred.
Our work is to ensure that every child in Illinois — particularly those in need — have access to the resources to succeed in school and in life. Since our founding in 1969, Illinois Action for Children has worked to create systems of early care and education that help strengthen families and communities.
Our program areas include public policy and advocacy, child care supports, early childhood education including Pre-K and Head Start, family and community engagement, and community building and organizing. We also administer the IDHS Illinois Child Care Assistance Program (CCAP) for Cook County, helping more than 50,000 families pay for child care each month.