Information Technology (IT)
Law Enforcement & Security
Creek Technologies is seeking full time, on-site Service Desk Technicians in support of the Federal Law Enforcement Training Center (FLETC) located in Artesia, NM. The Service Desk Technician resolves trouble tickets, manages IT infrastructure inventory data, and assists with overseeing vendors providing services in the facility.
Meet established service level metrics for call response, technical support, and customer service.
Resolve trouble calls; in person at the help desk, over phone, through email and on-site at customer's office or training venue
Prioritize and coordinate daily IT services requirements
Provide surge/temporary support to other sites as required remotely
When required, recognize and escalate more difficult problems.
Actively contribute to ongoing process improvement
Meet established service level metrics for call response, technical support and customer service.
Ensure all IT equipment has been barcoded and tracked in asset tracking. Perform audits of environment for compliance as required.
CompTIA A+ certification strongly desired
CompTIA Network+ certification a plus
CompTIA Security+ certification a plus
SKILLS AND ABILITIES:
Excellent personal customer service skills with ability tactfully handle difficult individuals and/or situations
Excellent organizational, interpersonal communications, writing, and strong listening skills are essential.
Ability to actively listen, ask questions, and analytically assess IT related issues
Basic knowledge and skills in use of ticketing systems with ability to clearly and concisely log tickets.
Ability to work individually and in a team environment.
Associate degree in Information Technology, Computer Science or completion of IT related coursework at a technical school desired.
Using Service Desk ticketing systems and workflows, familiarity with Avanti's HEAT enterprise IT Service Desk Management System desired.
At least one year of experience in providing end user systems support or related field.
Experience with MacOS and JAMF suite a plus.
US citizenship required
Active SECRET clearance strongly preferred
Commensurate with education and experience.
ANTICIPATED START DATE:
Desktop Service and Support,
Enterprise Software Implementation & Consulting,
Network and Server Administration,
Systems Analysis - IT
Creek Technologies Company (CreekTech) is a Service Disabled Veteran Owned Small Business (SDVOSB) firm. Since 2007, Creek Technologies is dedicated to delivering innovative technology solutions that provide the best answers and solutions for the clients’ toughest challenges. We build and foster strong relationship with commercial and federal government customers by bringing together the right expertise and technology in a cost-effective manner utilizing industry best practices (ISO 9000-2008, ITIL, CMMI and PMBOK) governing engineering and service delivery. Our Leadership Team is committed to delivering thought management and leadership that cultivate success through innovative technologies and solutions.