Feb 17, 2019

Service Express Agent

  • HEI Hotels and Resorts
  • Westminster, CO, USA

Job Description

Location: US-CO-Westminster# of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsRecently renovated and ideally positioned 15 minutes from both Denver and Boulder, The Westin Westminster provides convenient access to the 16th Street Mall and Pearl Street Mall, as well as abundant outdoor recreation afforded by the Rocky Mountains.Our Vision is to be the premier employer in the hospitality sector between Denver and Boulder. We recently received the AAA 4 Diamond rating, and we offer free meals to our associates as well as monthly employee appreciation celebrations, incentives for excellent customer service, and discounted hotel stays. Apply today and join an outstanding hotel focused on providing the highest quality of hospitality to our guests!OverviewServe guests in hospitable manner to ensure positive guest experience.ResponsibilitiesShow guests to room assisting with their luggage.Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.Check luggage for hotel guests both for day and overnight.Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.Open doors and greet guests in a friendly and courteous manner.Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.Post the daily events board and entertainment board in the lobby.Maintain an open communication line through all shifts by proper use of intershift log.Deliver messages and valet to guest rooms.Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.May perform the duties of a valet as required.Assist front desk with key inventory twice daily.Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. Set up and deliver all VIP amenities. Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure. Complete all shift side work as outlined in the hotel's operating policies and procedures. Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor. Perform all cash handling responsibilities in accordance with company policies and procedures. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHigh school diploma or equivalent required.Hotel experience preferred.Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI107833837





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