Feb 11, 2019


  • Giant / Martin's
  • Pennsylvania, USA
Full-Time Customer Service Grocery Management Other Retail Warehouse

Job Description

Maximize sales in the GIANT Heirloom Market (GHM), through the Team Leader and Full-time Flex (FTF) Partners, by maintaining superior store conditions, competitive awareness, implementation and maintenance of applicable sales/merchandising programs, effective ordering, shelf management and monitoring of all store deliveries.

Control GHM labor dollars, through the Team Leaders, by ensuring effective scheduling and the maintenance of performance standards and crew complements.

Control Nonperishable and Fresh shrink/gross profit, through the Team Leaders and FTF Partners, by ensuring proper product handling (i.e. rotation, coding, refrigeration, damage control, etc.), product receiving, pricing integrity and product ordering.

Adhere to the Company shrink control, gross profit enhancement and inventory control programs.

Maintain a safe environment for all customers and Partners by ensuring clean, orderly, appealing and hazard free sales and storage areas in each department by adhering to the Company's safety, sanitation and merchandising policies and procedures.

Ensure total store compliance with policies, procedures and laws as required by: Federal, State or Municipal Law (i.e. Weights and Measures, Health Department, OSHA, Human Rights, Consumer Protection, Wage and Hours, etc.).

Ensure full compliance with Company procedures (i.e. Standard Operating Procedure Manual (S.O.P.) and Standards of Operation Manual)

Cultivate and maintain superior customer relations through polite and efficient handling of customer inquiries and complaints, attention to Partner appearance and behavior and maintaining service level standards.

Foster harmonious Partner relations in the Total Store through active listening to Partner concerns, as well as overseeing and participating in Partner selection, orientation, training/development, performance appraisal, counseling, recognition programs, service awards, etc.

Job Status
Full-Time (40 Hours)


Posting Title

Department Name
Store Management

Job Category

Essential Skills
Perform total store management responsibilities as required.

Source, recruit, screen and manage the entire interview and selection process for external applicants and internal promotions of existing Partners.
Perform special store level projects as assigned by the Store Manager

Perform special projects as assigned by the District Director

Train/Mentor Team Leaders and Full-time Flex Partners





Security Clearance

NO Security Clearance

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