Feb 09, 2019

Operations Project Manager – User Acceptance Testing (UAT)

  • Bank Of America
  • Chandler, AZ, USA
Full-Time Banking

Job Description

Job Description:

Position not eligible for myWork, must be located on-site in one of the following:
Chandler, AZ; Simi Valley, CA; Thousand Oaks, CA; Westlake Village, CA; Jacksonville, FL; Greensboro, NC; Addison, TX; Fort Worth, TX: Plano, TX

Line of Business Description: This role is in support of User Acceptance Testing (UAT) for the Mortgage and Vehicle Servicing Operations (MVSO) organization. Responsibilities include, but are not limited to:
  • End to End testing for medium to large complex/highly visible software solutions . Role requires associate to
  • Develop UAT testing strategies/plans and require influencing partner to drive outcomes.
  • Defines project testing scope to others outside of operations that may become involved in or impacted by the project.
  • Work closely with partners (line of business, technology, project managers etc.) to ensure requirements are translated accurately into robust test plans/scripts/Data that support the project needs.
  • Leads UAT testing execution with LOB testing partners for both UAT and Production Validation (PIV) for all releases, including defect management and status reporting.
  • May be required to support more than one initiative simultaneously while coordinating projects large or small requiring creative solutions under compressed timelines.
  • Escalate issues that are not being resolved on a timely basis or not meeting SLA standards
Individuals typically should have 3-5 years of experience in playing a role of UAT Test Manager and responsible for delivering

Enterprise Description: Manages medium-large projects for an operations segment, product line or function. Manages the research of existing operations, procedures, workflow, product and service requirements. Directs the analysis of assembled data to define problems associated with project scope. Directs project parameters, cost and resource estimates. Works closely with operations management on project impact and direction. May approve bid packages from outside vendors and contractors. Has direct management responsibility for a small project team. Requires an in-depth knowledge of the bank and overall operations environment.

Required Skills and Experience
  • 3-5 years of Project Management experience
  • Ability to lead and manage multiple projects and initiatives
  • Ability to lead assessments for process improvements to improve testing
  • Ability to communicate with different audiences (across and up the organization)- verbal and written skills
  • Analytical and strong excel user (Pivot/Macros/Graphs)
  • Able to create executive presentations (PowerPoint)
  • Strong customer and project deliverables focus
  • Must be able to work independently and is not afraid to make a decision and act on it
  • Demonstrates commitment to excellence by anticipating needs, identifying and mitigating risks and minimizing potential problems
  • Decision made with logic, facts and context. Demonstrates ability to make decisions, adapt to change and recommend creative solutions
  • Doesn't wait for direction, sets the direction and creates empowerment; fosters discovery and launch new ideas
  • Must be able to work independently and is not afraid to make a decision and act on it
  • Analytical skills; complex problem solving skills; ability to lead "horizontally"; self-motivated
  • Ability to lead assessments for process improvements to improve testing

Desired Skills and Experience
  • Experience with User Acceptance Testing (UAT) a plus
  • 5+ years of Project Management experience with emphasis on User Testing preferred
  • Experience with Agile methodology- Well versed in using HP Application Lifecycle Management/Rally/JIRA as a testing tool highly desired



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