The contractor shall be responsible for all VMware/Windows administration of the Test, Development and Services enclave, in support of all systems in the Network. The contractor shall perform the following tasks:
Document and present criteria and specifications for system modification and test the new equipment and specifications. Support network tests to validate interoperability of changes on operational network. Address and provide mitigation plan on CCRI findings.
Provide technical support for VMware vSphere 6.x daily operations and migrations. Ensure ESXi host and VMware software compliance with all current and future DOD and AF policies as they apply to hardware/software configuration and approval requirements throughout the lifecycle of the system/software and meet Info Tech Systems Security Risk Management Certification and Accreditation, certification and accreditation standards. Use VMware tools to monitor storage system performance, as well as gather historical records of this performance to create effective storage subsystem performance presentations. This data will be used to present factual statistical data to represent perceived performance issues. Communicate storage subsystem performance to customers identifying real and perceived performance problems.
Optimize virtualization performance using VMware and Window tools, and recommend corrective actions to any real and perceived performance problems. Collaborate with team members to derive a collectively agreed upon course of action while informing the team lead. Adjust all performance settings of individual virtualization server, virtualized hosts, software, data replication, snapshots, and backup configurations in order to optimize virtualization performance.
Maintain virtualization by the daily monitoring and reporting of any hardware or software faults. Address virtualization reporting by opening internal service tickets and remediate faults that are locally fixable. Problem tickets shall be escalated by opening service tickets with appropriate vendor support (vendor’s telephone and field support personnel to resolution). Report virtualization fault trends to the team lead.
Provide technical support for bare metal and VMware hosted Microsoft Windows servers and VDI. Ensure windows server instances are compliant with all applicable DOD and AF policies with regards to hardware/software configuration and approval requirements, to ensure sustainability and availability throughout the lifecycle of the system/software, and meet current and future DOD and AF policies as they apply to hardware/software configuration and approval requirements throughout the lifecycle of the system/software and meet Info Tech Systems Security Risk Management Certification and Accreditation, certification and accreditation standards.
Top Secret/Sensitive Compartmentalized Information (TS/SCI)
VMware Administration shall have VMware Certified Professional 6.X-Data Center Virtualization (VCP6.X-DCV) or comparable certification and Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA) is a minimum certification.
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