Information Technology (IT)
Oil and Gas
JOB SUMMARY / GENERAL PURPOSE:
Manage a team of technical resources responsible for first level IT Support, Office Services and Project Management for acquisitions and application development. First level IT support includes workstation support, help desk, including all 1st level support for incidents, voice and video communications support, and mobile device management. Office services includes facilities, reception, mail room, conference center, and janitorial. Project Management Services include Business Requirements definition and project planning services. Keep abreast of technology advances within these areas of responsibility and assist the Managing Director in creation of a long-term strategic direction.
MAJOR JOB DUTIES/RESPONSIBILITIES:
Manage a team of technology and facility professionals to ensure the team meets established Service Level Agreements for Solution Center and Office Services.
Investigate, propose, install and manage projects dealing with all aspects of the following disciplines: workstation support, help desk, security training, IT Service Management, Business Continuity Planning, and office services (facilities, reception, mail room, conference center, janitorial)
Assist IT staff, management and the user community in the evaluation of all proposed vendor software, hardware and communications systems.
Negotiate cost and terms of proposed vendor solutions within discipline.
Responsible for IT General Controls related to Termination, New Hires and employee transfers, Application Access and Change Control Work flow.
Participate in all merger/acquisition activities insuring that new employee IT integration needs (PC’s, mobile devices, application access, email and IT training) that result from this process will be met in a timely and cost-effective manner. Work closely with other IT teams (Applications and Infrastructure) to facilitate and/or lead the IT integration effort on new acquisitions and application development.
Development and Integration of ITSM (Service Now)
Development and Integration of Project Management Tools (Service Now)
Development and management of SLA’s for Solution Center and Office Service activities
Other projects as assigned.
Travel to Sprague and non-Sprague locations to facilitate business needs and acquisitions
EDUCATION / EXPERIENCE / SKILL REQUIREMENTS:
Bachelor’s degree in an associated discipline and a minimum of 10 yrs of experience or an equivalent combination of education and training that provides the required skills and abilities.
10+ years of senior level management experience of the above referenced technical disciplines.
Highly desired previous experience with the majority of the following technologies:
ITSM, in particular Service Now
Network and PC security best practices
Dell desktops and laptops
MS Windows current Operating and Server systems software
MS SQL Server current releases
Voice over IP
Mobile Devices and MSDM
MS Outlook and other MS office applications
Excellent documentation, project planning and project management experience
Ability to multi-task while maintaining attention to detail
Excellent written and verbal communication skills
Ability to work independently, as well as part of a team
Ability to prioritize workload, perform under pressure in a fast-paced environment and relate to customers/outside contacts and fellow employees.
Sprague is one of the largest independent suppliers of energy and materials handling services in the Northeast with products including home heating oil, diesel fuels, residual fuels, gasoline and natural gas. Over the years, Sprague has aggressively expanded its offerings to meet the ever-changing energy and logistics markets. Coupled with its strong physical assets, Sprague provides differentiated products and services including value-added customer support and online tools that are unmatched