Jan 16, 2019

Client Success Project Manager

  • Wileyed Solutions
  • Brussels, Belgium
Full-Time Professional Services

Job Description

About us : CrossKnowledge is an engaging, forward-looking digital learning company, driving business outcomes and the ability to transform individuals and entire organizations. We provide a customized, fully integrated learning solution and implement it at unmatched velocity. CrossKnowledge's learning solution is complete - bringing together our cutting-edge technology and world-class content into a blended environment. Only CrossKnowledge has the experience, agility, and foresight to help you build an innovative and more effective learning solution. CrossKnowledge, a Wiley brand, serves over 10 million users in 130 countries.

To find out more about our company, mission and values, take a tour on our corporate site

For our Client Success Division in Benelux - Italy, we are recruiting a Client Success Project Manager to work with key accounts in this area. This position is based in Brussels with up to 25% client travel and flexibility for remote working.

Your mission :
  • Ensure handover from the presales phase, project scoping and client onboarding
  • Lead the full end-to-end delivery cycle of our solutions and become the go-to person for our clients during the build phase
  • Apply seamless deployment methods following a rigorous & agile process
  • Document, Share & De-Risk each step of the deployment journey
  • Manage sourcing of expertise to your project with a crossfunctional and international team of Tech Consultants, Digital Learning subject matter experts and user experience Designers
  • Act as change agent during the entire project cycle, driven by the passion for digital learning transformations
  • Take active part in collaborative initiatives across the company to contribute to continuous improvement in Client Satisfaction, Business Scalability, Project Management Methodology, Product Enhancement, Functional Onboarding etc…
Skills & competences
  • You demonstrate the ability to build strong business relationships and lead clients through digital transformation of their learning strategy
  • You can act as trusted advisor on how clients can maximize value and impact from the solutions and services they buy from CrossKnowledge
  • You ensure client strategic planning, stakeholders' mapping and operational reviews, in liaison with Global Account Manager and Client Success Director, to drive client satisfaction and loyalty
  • You show good analytical and organizational skills to monitor operational/financial performance and manage critical escalations with clear execution plan and drive to problem solving
  • You provide best practices & thought leadership to the Global CrossKnowledge Client Success Team and our clients
  • You collaborate closely with our Sales team on identifying opportunities to extend CrossKnowledge footprint in our Top Accounts
  • You build a strong internal network with our Sales, Marketing, Product Management and Subject Matter Experts in Learning Technologies and Solutions Design.
Profile
  • Fluent in Dutch, French and English with excellent communication skills (written & verbal) Knowledge of other languages is an asset
  • Bachelor's or Master's degree
  • Experience in similar client facing role. Candidates with pre-sales or consulting background will be considered
  • Passion for Adult Learning & Development
  • Knowledge of the Digital Learning competitive landscape preferred
  • Proven effectiveness managing delivery of projects in a SaaS environment, while building and maintaining excellent client relationships
  • High level escalation management and priority setting
  • Able to anticipate and identify ill-defined problems/issues
  • Strong presentation skills towards all audiences
  • Tenacious, growth mindset, high confidence and result-driven
  • Able to function under high pressure and in different cultural backgrounds
What we offer

After a warm welcome time in your team, you will benefit from our extended onboarding program and will get an intensive training about our tools and learning platform. You will have lots of opportunities to build resourceful relationships with your colleagues and to learn from them as they will learn from you. As you will be growing in your CSPM-position, you will work on different projects and share your know-how in internal and external interactions.

You will get the chance to share your knowledge, creativity and energy in building together the best solutions in a train-the-trainer insight. Even more, as we value an open communication, we need your input to keep innovating!

CrossKnowledge is a company of entrepreneurs, still open to new opportunities to innovate and help our customers: we value our curiosity, enthusiasm and go-forward insight!

As you'll be integrated into a larger team that covers Benelux & Italy and will be reporting to its Client Success Manager, collaboration with colleagues' cross-border will be encouraged. The position requires some traveling around Europe.

Are you ready for a new and exciting challenge? Contact us and let's talk about it!

Please send a cover letter and resume at catherine.michel@crossknowledge.com

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