Dec 26, 2018

NRP Community Specialist PT

  • American Academy of Pediatrics
  • Itasca, IL, USA
Part-Time Customer Service Health Care Media - General Nonprofit - Social Services

Job Description


The American Academy of Pediatrics, the nation’s leading advocacy organization for children’s healthcare, is seeking a relationship builder and social-media expert to work 30 hours per week to serve as the primary engagement specialist for Neonatal Resusciation Program (NRP) community. This position will manage the NRP Instructor Toolkit platform, develop content and deploy strategies to enhance NRP value, build brand awareness, and cultivate relationships with NRP instructors and Subject Matter Experts (SMEs). In addition, this position will provide technical support for the toolkit web-based platform and identify process improvements to enhance customer experience and course delivery.   

Duties include:
1. Collaborate with vendors and SMEs to develop and manage content/content import and design templates for the NRP Instructor Toolkit. Routinely monitor efficacy and accuracy of content. Build and cultivate relationships with SMEs and facilitate online discussion board. Research new ways to engage NRP Instructor Toolkit subscribers, including badge-based gamification.
2. Develop instructor, instructor candidate, and provider communications, including coordinating distribution lists, posting to social media, responding to followers, and managing brand reputation. Keep abreast of emerging social media trends and identify ways to deploy messaging in compliance with AAP social media guidelines.
3. Coordinate NRP instructor and provider engagement webinars. Identify panelists, develop promotional and educational campaigns, facilitate the monthly online technical webinars, and conduct post-webinar participant follow up.
4. Create infographics, video clips, and other visual assets to enhance messaging.
5. Maintain a tracking mechanism for all engagement metrics and analytics. Facilitate surveys, focus groups, and user experience studies to identify new engagement channels and strategies. Employ data visualization techniques to convey metrics to key stakeholders.
6. Manage the NRP instructor candidate process; follow-up on all submitted application materials, verify eligibility requirements, and develop and manage ongoing communications throughout the candidacy process. Provide guidance and technical support to instructor candidates.
7. Work with NRP staff to facilitate program enhancements, communicate updates, update standard operating procedures, and provide guidance and training to Life Support Initiatives staff.  
8. Participate in Team NRP and other identified teams to refine courses, offerings, services and systems. Cross-train in the business processes for all Life Support Initiatives programs and provide support for all aspects of the programs as necessary. Analyze and appropriately respond to various instructor/provider/member queries.
9. Assist instructors and providers with troubleshooting within the toolkit and work to resolve identified concerns. Continuously analyze queries to identify and implement process and content improvements to positively impact the customer experience and improve service/course delivery. Uphold and maintain privacy considerations.

Qualifications:
1. Bachelor’s degree in business, communications, digital or graphic design or related field or an equivalent combination of relevant education and work experience required.
2. Three to four years related project coordination experience required, including social media account management, data and metrics analysis, and establishing brand recognition. Experience coordinating virtual meetings, specifically WebEx Meetings and WebEx Events, highly desirable. Experience working within a healthcare association preferred.    
3. Excellent writing, organizational, diplomacy, and interpersonal skills required.  Proficiency in Microsoft Office and databases required, as well as strong technical acumen with the ability to learn and apply new technologies; knowledge of design software and technologies highly desirable.

To learn more about the organization, see a full job description, and/or apply for the position, please visit https://www.aap.org/employment.

The AAP offers an excellent work environment, competitive salary, and a comprehensive benefits package. As a reaffirmation to our employee-focused culture, since 2005 the AAP has been named one of the 101 Best and Brightest Companies to Work for in the Chicagoland area. Additionally, we are an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace.

Reasonable Accommodation: Individuals with a disability in need of a reasonable accommodation regarding the job application process may call 630-626-6297. Please note, only those inquiries concerning a request for reasonable accommodation will receive a response.


States

IL  

Security Clearance

NO Security Clearance

YouTube video

Job Requirements

Qualifications:
1. Bachelor’s degree in business, communications, digital or graphic design or related field or an equivalent combination of relevant education and work experience required.
2. Three to four years related project coordination experience required, including social media account management, data and metrics analysis, and establishing brand recognition. Experience coordinating virtual meetings, specifically WebEx Meetings and WebEx Events, highly desirable. Experience working within a healthcare association preferred.    
3. Excellent writing, organizational, diplomacy, and interpersonal skills required.  Proficiency in Microsoft Office and databases required, as well as strong technical acumen with the ability to learn and apply new technologies; knowledge of design software and technologies highly desirable.


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