Nov 11, 2019

IVR Developer AVAYA01307 Rockville, MD, USA

  • CNSI
  • Rockville, MD, USA
Full-Time Engineering Government Health Care Information Technology (IT) Other Strategy - Planning

Job Description


The role of the Developer is to support system design, develop and implement components of the application and program, and maintain and modify applications, programs, or system software. This role involves working under moderate supervision to design applications, functions, and programs. This role is a member of the Development team and reports directly to the Development, Manager.


What you will do:


  • Functions as an individual contributor and works under moderate supervision with clearly defined guidelines and direction
  • Collaborates with Senior Developers and the Business Analysis team to understand the system design and business functions
  • Supports senior development staff in completing gap analysis and analyzing impact of system software
  • Participates in internal solution design discussions with other senior team members
  • Documents software component specifications in detailed technical design
  • Works on Proof of Concepts as assigned by senior developers
  • Develops code in accordance with the system design and coding standards with minimal supervision
  • Performs unit testing for the developed codes
  • Creates test data and scripts to support testing
  • Analyzes code to find causes of errors and revises programs
  • Participates in code review session
  • Demonstrates understanding of how software applications and programs are developed, deployed, and maintained
  • Demonstrates strong knowledge of development methodologies, best practices, and procedures; and applies them to projects to ensure that development objectives are achieved
  • Demonstrates good understanding of agile/scrum framework

Who you are:


  • Experience in programming with Java and J2EE Technologies.
  • Experience in programming with VXML and CCXML.
  • Experience with Avaya, Genesys or Cisco IVR systems.
  • Preferable experience with Avaya Experience Portal using Orchestrations Designer.
  • Experience with REST & SOAP Web Services technology.
  • Experience in Dev Ops Tool Chain (JIRA, SVN).
  • Knowledge in Microservices development.
  • Experience in SQL/PLSQL.
  • Knowledge of designing and developing IVR applications on Avaya platform.
  • Knowledge in NLP & Bot development.
  • Experience with WebSphere/Tomcat application server

About us:

We are proud to be a partner to the public sector, a trail blazer in health IT and a passionate advocate for better health, better care and lower costs for millions of Americans.  Innovation is core to our DNA and through our iCare program we invest in the well-being of our employees and the communities in which we live and work. You will be offered a solid compensation package which includes:


  • Annual and Other Paid Leave
  • Medical/Dental Insurance
  • Flexible Spending Account (FSA) Plan
  • Disability Insurance (Short & Long Term)
  • Life Insurance
  • 401(k) Retirement Savings Plan
  • Employee Assistance Program
  • College Savings Plan
  • Tuition & Training Assistance
  • Paid Holidays
  • Employee Referral Program

CNSI maintains a policy supporting equal employment opportunity. Employment decisions at CNSI are made without regard for race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status or any other status protected by applicable Federal, state, or local law. We are proud of our diversity and encourage all qualified applicants to apply.  

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)



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