Jul 11, 2019

Help Desk Technician ID: HD109272018 Corporate Headquarters - California, MD

  • AMEWAS American Electronic Warfare Associates, Inc.
  • California, MD
Full-Time Customer Service Defense Government Information Technology (IT) Other

Job Description

Title:Help Desk TechnicianID:HD109272018Department/Labor Location:AMEWAS (Corporate Office)Job Type:Full-timeLocation:Corporate Headquarters - California, MDDescription

AMEWAS, Inc., a growing Defense Contracting Firm, is seeking highly motivated and talented Helpdesk Technician to support the AMEWAS Overhead.

Location: California, Maryland or Patuxent River, Maryland: Best Places for Tech Jobs (#4); to learn more about our surrounding location, please visit http://www.visitstmarysmd.com.

A typical day as Helpdesk Technician:

  • Responding to phone calls and help desk tickets.
  • Checking server logs and performing network audits.
  • Performing routine network maintenance, driver/firmware updates, resource monitoring, security checks, etc.
  • Administering backups and restores of servers.
  • Diagnosing and resolving network, software and hardware issues.
  • Creating purchase orders for software and hardware
  • Creating documentation for various IS processes, instructions and policies
  • Recording asset inventory and associated information such as cost, end-user, warranty, etc. of direct and indirect purchases.
  • Performing inventory audits.
  • Installing and patching new network and phone connections.
  • Researching IS solutions as required.
  • Interface with external vendors and product support.
  • Adding and maintaining user accounts, security groups, distribution groups, etc. with AD.
  • Phone system maintenance.
  • Incident reporting, weekly status reports, etc.

Qualifications and Experience:

  • Minimum of 1 to 2 years of Relevant work experience
  • The ability to obtain and maintain a DOD TOP SECRET security clearance

Education and Certifications:

  • Security+ and MCP desired
  • High School Diploma

Work Environment

The physical environment requires the employee to work on-site at the government program office, sitting in a cubicle or at a desk, looking at a computer for most of the workday.  Work is physically comfortable. The employee has discretion about walking, standing, etc.

The employee may be required to walk short distances to offices/conference rooms and buildings on site.  In some occasions, the employee may be required to drive to offices or buildings near the work site.  In rare occasions, travel may be required.



This position is classified as AMEWAS labor category Help Desk Technician and Level I.

AMEWAS participates with E-Verify.

AMEWAS Inc. is an Equal Opportunity Employer for all including individuals with disabilities and protected veterans.

About the Organization

AMEWAS, Inc. is a small, Veteran owned company that has been providing excellent technical, engineering, administrative, and management services to the Department of Defense for more than 35 years. At AMEWAS we understand the need for a successful work/life balance and are focused not just on fulfilling customers’ needs, but ensuring our employees are a top priority as well.

Staying connected to our core values sets us apart from our competition! AMEWAS easily recognizes and rewards performance, dedication, and longevity. We are committed to investing in our employees and their future by providing them with competitive compensation, career development, optimum working conditions, and unique benefits.

AMEWAS has 4.8/5 stars on Glassdoor! Check out our reviews HERE and see what other job seekers have to say!

Our excellent benefits and perks include:

  • Generous tuition and training assistance program
  • Relocation Assistance
  • Employee longevity recognition
  • Community involvement & outreach
  • Team building events
  • Wellness program
  • Paid vacation and sick leave
  • Employee Assistance Program (EAP)
  • Mobile service discount
  • Discounted gym membership
  • Medical, dental, vision, 401(k), Life/AD&D/STD/LTD insurance



Desktop Service and Support  



Security Clearance

Active DOD Top Secret

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