Oct 14, 2018

Network Operations Center Technician I Pensacola, FL, US

  • Criterion Systems
  • Pensacola, FL, US
Full-Time Defense Engineering Government Information Technology (IT) Other Program Management

Job Description

Network Operations Center Technician I Pensacola, FL, US4 months agoRequisition ID : 1641Since 2005, Criterion has provided high-end information technology and systems integration services for many of our nation’s mission-critical environments. Criterion focuses on cybersecurity, IT infrastructure operations, systems engineering, and application development.
We are seeking a Network Operations Center Technician I to support one of our contracts in Pensacola, FL in a Helpdesk capacity. In this role, the qualified candidate will perform Tier One helpdesk/NOC duties.
Criterion Systems offers great benefits including medical, dental, vision, 401(k), tuition reimbursement, and competitive pay. We encourage all our candidates to check out our website www.criterion-sys.com to learn more about our cutting-edge projects, supportive company culture, and offerings.
Job Responsibilities:

  • Monitor system health and status.
  • Provide user support including, password reset, tools, access, etc.
  • Document problems and resolutions through a tracking program. 
  • Perform various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users. 
  • Interface with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
  • Support shift work.
  • Perform Incident Response (tiered support model), using an Incident Management System.  
  • Tier I: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).  Escalation to Tier II. 

Minimum requirements:

  • Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance 
  • U.S. Citizenship 
  • 1 or more years of technical support experience 
  • High School diploma or equivalent 
  • Must have experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows Office Products, VMware, Sharepoint, Citrix.
  • Must have experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
  • DOD 8570.1-M Compliance at IAT Level I certification (A+ CE, CCNA, Security+ CE, Network+ CE, SSCP, or greater)
  • The ability to support shift work.



Desired certifications include: Information Technology Infrastructure Library (ITIL), Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.), Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certifications.

Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.



Security Clearance

Top Secret/Sensitive Compartmentalized Information (TS/SCI)

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