The Seasonal Customer Service Representative provides exceptional customer service to customers with their holiday orders via e-mail, web order, phone or postal mail. Enters customer orders, processes web orders, cross and up sells add-on items.
Assist customer with an enthusiastic, friendly and professional manner.
Develop and maintain knowledge of products and share this knowledge with customers.
Strong attention to detail when entering customer's holiday gift orders; accuracy is critical.
Communicate clearly and concisely with both external customers and coworkers.
Education / Certifications: High school diploma or equivalent.
Behavioral Competencies: Energetic and dependable, enthusiastic, friendly, professional, resourceful.
Technical Competencies: Ability to navigate the Internet and e-mail.
Farmland Foods, headquartered in Kansas City, Missouri, is a wholly owned subsidiary of Smithfield Foods, based in Smithfield, Virginia. Smithfield Foods is the world’s largest pork processor and hog producer. The company raises 18.4 million hogs domestically each year, and annually processes 31.4 million hogs, representing 32 percent of the U.S. market. Smithfield Foods employs more than 53,000 people worldwide.Since 1959, Farmland Foods has maintained a proud heritage of working side by side with American farm families using time-honored traditions to make great tasting food that you can proudly serve your family. Its how we have always done it and how we’ll be doing it for generations to come, producing Farmland quality food from proud American Farmers. Our collection of well-known brands includes Farmland, Roegelein, Ohse, Premium Standard Farms, Simply Natural, All Natural, Cooks Ham and North Side Foods.The Farmland Foods plants are located in Crete, NE, Lincoln, NE, Denison, IA, Monmouth, IL, Wichita, KS, Carroll, IA, Kansas City, MO, Milan, MO, Arnold, PA, Cumming, GA and Salt Lake City, UT. Company wide we employ more than 9,000 employees. Farmland Foods offers diverse employment opportunities including sales, operations, logistics, engineering, customer service, brand marketing, transportation, food technology, quality assurance, research and development, finance, human resources, and many others.