Concordance Healthcare Solutions has a job opening for a full-time Stockless Coordinator in our Tiffin, Ohio location. A Stockless Coordinator is someone with a good customer service base who has the role of supporting our Stockless and bulk programs as well as provide backup support for other Stockless Coordinators.
What You Will Do:
Provide general customer service functions to our stockless hospitals with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, etc.
Key liaison between operations and the stockless hospitals to resolve order related issues.
Work with stockless hospitals to ensure streamlined communications on stocking levels, item usage and product changes.
Proactively analyzes inventory reports (14 day report, shorts reports, 10 day report etc) to minimize inventory shortages where possible using AS400 & Excel.
Work other reports including deadstock, custom pack reports, etc.
Analyzes hospital backorder reports to determine why the shortage and how to fix going forward.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Resolves product or service problems, including missed shipment resolution and backorder fulfillment and reporting.
Recommends potential substitutions by working with outside sales personnel, manufacturer sales representatives & customer service.
Hospital site visits as needed.
Work effectively with all internal departments, outside sales personnel and customers.
Contributes to the development and maintenance of standards and procedures regarding customer service.
Other duties as assigned.
What You will Need to be Successful:
Associates Degree or 2 years' experience in customer service or related field.
Must have strong computer skills. Proficient with Excel and Word required, experience with AS 400 is a plus
Typing and data entry skills required
High energy, positive attitude and customer service oriented
Must have excellent communication skills, and be forward thinking
Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task
Related work experience, medical product knowledge beneficial
Must be reliable and be able to function independently
Must be able to pass pre-employment drug testing and background screening
This role is located in Tiffin, Ohio
We offer great benefits and competitive pay!
Health, Life, Dental, Vision Insurance
Paid Vacation, PTO, Paid Holiday
401K Retirement Plan - Company funding
Company paid Short Term & Long Term Disability
Profit Sharing Program
Concordance Healthcare Solutions, LLC was formed through a merger between three independent healthcare distributors, Kreisers, Inc., Seneca Medical, and MMS - A Medical Supply Company. We are committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence. Through our dedicated staff of over 1,000 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
Concordance Healthcare Solutions, LLC was formed through a merger between three independent healthcare distributors, Kreisers, Inc., Seneca Medical, and MMS – A Medical Supply Company. We are committed to becoming the most respected healthcare distribution company in the country by providing best-in-class service to our customers. Through our dedicated staff of over 1,000 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.