Information Technology (IT)
Senior System Integration Engineer
Full-Time ExemptProfessional Reston, VA, US
a month agoRequisition ID : 1276
Intelligent Waves is looking for a Senior System Integration Engineer to provide on-site product support to select government customers to ensure product success. This is a key engagement position critical to the success of the Intelligent Waves Virtual Mobile Infrastructure technologies into the Department of Defense and other Federal Government agencies. In this highly visible role, you will be at the center of a cutting-edge product integration effort interfacing with all components of the OSI model in a no fail environment. This role directly affects product success and will have a key role in shaping deployments in the future.
Roles and Responsibilities Include but are not limited to:
Provide on-site and remote integration engineering support
Be the single point of contact to enable project success, issue resolution and customer relationship management.
Handle inbound support requests including troubleshooting, researching, and documenting any defects uncovered.
Author and provide documentation of the deployed solution, various implementation strategies, custom solutions, and product capabilities.
Gather and interpret customer requirements and provide product roadmap feedback to the research and development team.
Support proof of concept deployments (setup, configure, deliver, deploy, test, integrate)
Provide technical support and troubleshooting of Intelligent Waves products
Provide/support customer training
Provide input to task prioritization
Travel as necessary
A Bachelor’s Degree in Systems Engineering, Electronic Engineering, Computer Engineering, Computer Science or other related scientific or technical discipline.
Ability to pass a criminal background check, drug screening, and medical assessment.
10+ years of professional engineering experience with a combination of the following technologies:
Mobile Device Configuration; Mobile Device Management (MDM); Enterprise Device Management (EDM)
Perform other duties as assigned
Excellent verbal, written, and interpersonal communication skills; ability to communicate to nontechnical audience on technical issues and ability to communicate and manage well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
Self-motivated individual who requires limited supervision and has excellent time management skills
High level of integrity and dependability with a strong sense of urgency and results.
Since 2006, Intelligent Waves has remained committed to providing quality engineering, operations, and intelligence solutions to our clients and it all starts with YOU. Intelligent Waves provides a great and generous benefits package to include medical, dental and vision, a company matching (up to $1,000) Health Savings Account (HSA) to cover healthcare deductibles, paid sick & vacation leave and, life & disability packages. We also invest in our employees' futures by providing a contribution with vesting starting from DAY 1, technical training, tuition bonuses, and much, much more.
Intelligent Waves LLC is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, sexual orientation and gender identity protected veteran status and individuals with disabilities, or any other class protected by applicable state or federal law.
A Veteran Friendly Organization
Top Secret/Sensitive Compartmentalized Information (TS/SCI)
Intelligent Waves, LLC (IW) is a Service Disabled Veteran-Owned Small Business with nearly 60% of our employees currently operating full-time in overseas locations. Our extensive experience in deployed systems engineering has enabled IW to identify, document, and understand challenges that a traditional IT company or equipment reseller would not know, or be able to test in a CONUS lab or production environment.
Our core competencies include:
Deployed environment--full spectrum technologies and services support
Operations and Intelligence analytics through technology
Innovative networking solutions
Advanced storage solutions engineered to operational requirements
Vendor technologies integration and full cycle support
Secure the information technology environment
Cyber analytics and threat intelligence
Knowledge management through technology and data integration
Mission focused software development and integration
Are you both mission-focused and adaptive? Do you have a passion for innovation? Are you the one perpetually identifying solutions to the most complex problems?