Jun 10, 2019

System Operations Instructor Senior - Phoenix, AZ

  • Arizona Public Service
  • Phoenix, AZ
Full/Part-Time Energy Engineering Science

Job Description

Job Description

Job Title
System Operations Instructor Senior
Job ID
Full/Part Time
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Arizona Public Service has an opportunity for a System Operations Senior Instructor who will be responsible to deliver training and instruct employees in electrical grid operations and prepare them for Energy Control Center (ECC) Operator qualification and job duties.  The Senior Instructor will coordinate and implement all phases of the Systematic Approach to Training (SAT) process for the electrical grid operations training programs including the Initial, OJT and Continuing training programs.   The Senior Instructor will ensure select courses meet the guidelines to provide Provides Credit Equivalent Hours (CEHs) which are approved by the North American Electric Reliability Corporation (NERC) Continuing Education Program.   This position will support both the real-time operations in the ECC as well as the associated Operations Support personnel.

    Demonstrated understanding of NERC Reliability Standards, and WECC requirements.

    Excellent organizational skills with an ability to work on multiple projects simultaneously.Demonstrated decision-making ability in production deadline-driven environment.Demonstrated ability to professionally interact with diverse groups on a wide range of technical matters.Demonstrated ability to stay current with changing technology and apparatus.

    Excellent presentation, written and verbal communication skills.Proficient in PC software applications including Microsoft Word, Excel and PowerPoint.Must have a valid driver's license and the ability to travel occasionally to statewide APS locations.

Major Accountabilities

    Develops and maintains training programs for APS Power Operations that are in compliance with regional and national standards.

    Enhance the knowledge and skills of personnel in job classifications supported by the organization.
    Lead or participate in the performance of need, job, and task analysis for job classifications supported by the organization.

    Design and develop initial training and continuing education for job classifications supported by the organization, using a variety of instructional media.

    Deliver training in the classroom, on-the-job, and simulator settings, consistent with NERC requirements
    Conduct evaluations of student performance, training materials, and training effectiveness, including upkeep of training databases.

    Meet requirements to maintain APS status as a NERC Approved Provider of continuing education.

    Oversee training and support vendors as necessary to ensure that they meet APS training requirements.

    Work with operations leaders to define/address personnel knowledge and skill gaps.

    Maximize training resource utilization through technology, integration, and resource sharing.

    Promote Training/Operations partnership by developing professional rapport with all customers.

    Maintain instructional/technical proficiency and NERC certification by attending relevant continuing education.

Export Compliance/EEO

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, "U.S. Export Control Laws").  Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws.  All applicants will be required to confirm their U.S. person or non-US person status.  All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors.  For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates (“Pinnacle West”) provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.


Job Requirements:

 Minimum Requirements
   Bachelor of Science degree in an electrical engineering or science-related discipline (or equivalent)OR a High School Diploma/GED WITH an active NERC Certified System Operator credential for three (3) years PLUS four (4) years related technical electric utility operating experience.(Related utility experience could include electrical, generator, or grid operations training experience, system operating experience in an energy control center, or electrical generator operator experience.)

    At least three (3) years of experience using the Systematic Approach to Training (SAT) process, and at least two (2) years of experience presenting electrical or operations training

Preferred Requirements

    Preferred candidate would hold a current NERC certification as either a reliability coordinator (RC) or Balance and Interchange / Transmission Operator (BITO)

    Preferred candidate would have completed at least one “Train-the-Trainer” course.Professional certification as a trainer is a plus.



Electrical-Electronics Engineering





Security Clearance

NO Security Clearance



Security Clearance

NO Security Clearance

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