Order to Cash (OTC) Customer Care Representative will be a member of the Team responsible for being the primary contact group for incoming customer and branch calls. Role will require frequent communication with customers, branch personnel, and Shared Services team members. Role will assist the customer or branch with their request if able, or will transfer the call within Shared Services for assistance. The system of record will initially be Lawson with an eventual migration to SAP.
The OTC Customer Care Representative will report directly to the OTC Manager and will work closely with both Branch Personnel and Shared Services teammates.
Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance.
Provide professional administrative and telephone support for incoming customer and branch phone calls to the Shared Services Center.
Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.
Update the automated credit card system.
Process customer credit card or electronic check payments by phone.
Act as liaison between branch offices and the Shared Services Center.
Performs other duties as assigned.
Possesses strong interpersonal and communication skills
Positively contribute to the OTC and Shared Services team environment
Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
Strong customer orientation
Demonstrates a commitment to Patterson's values and professionalism through appropriate conduct at all times
Patterson Companies, Inc. is a value-added distributor serving the dental and veterinary markets. Named one of America’s Best Large Employers of 2016 by Forbes, we were also named four consecutive times to the Forbes List of Most Trustworthy Companies. We strive to create a memorable difference in the lives of our customers and their clients. Every Patterson employee supports our mission of connecting expertise to inspired ideas, products and services, and we support our employees through operational innovation, continuous improvement and a commitment to talent.