Patterson Dental is seeking a Customer Service Representative to join our team. Our representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner in a high call volume environment. You will assist the customers in determining their professional needs when receiving or placing telephone calls.
Responds to inquiries from customers and sales personnel
Determines the professional needs of customers when receiving or placing calls
Upgrades telephone orders
Introduces and promotes new products during calls
Researches and resolves customer problems relating to the merchandise department
Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch
Expedites credits on merchandise returned from accounts
Performs other duties as assigned to the Customer Service Representative
High school diploma or equivalent required
2-5 years as a Customer Service Representative in the dental industry or related industry experience
Patterson Companies, Inc. is a value-added distributor serving the dental and veterinary markets. Named one of America’s Best Large Employers of 2016 by Forbes, we were also named four consecutive times to the Forbes List of Most Trustworthy Companies. We strive to create a memorable difference in the lives of our customers and their clients. Every Patterson employee supports our mission of connecting expertise to inspired ideas, products and services, and we support our employees through operational innovation, continuous improvement and a commitment to talent.