Jun 14, 2018

Customer Service Rep II

  • Patterson Companies Inc
  • Wood Dale, IL, USA
Customer Service

Job Description


Patterson Dental is seeking a Customer Service Representative to join our team. Our representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner in a high call volume environment. You will assist the customers in determining their professional needs when receiving or placing telephone calls.



Main Duties

  • Responds to inquiries from customers and sales personnel
  • Determines the professional needs of customers when receiving or placing calls
  • Upgrades telephone orders
  • Introduces and promotes new products during calls
  • Researches and resolves customer problems relating to the merchandise department
  • Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch
  • Expedites credits on merchandise returned from accounts
  • Performs other duties as assigned to the Customer Service Representative 


  • High school diploma or equivalent required
  • 2-5 years as a Customer Service Representative in the dental industry or related industry experience 
  • Dental product knowledge preferred
  • Working knowledge of computers is necessary 
  • Experience with SAP is preferred 




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