Enterprise Service Desk Specialist Mid Arlington, VA ID 770
Avening Management and Technical Services, LLC
Information Technology (IT)
Enterprise Service Desk Specialist Mid
Posted On: 2016-03-11
Closing On: When filled.
Category: Information Technology
Location: Arlington, VA
Job Type: Full Time
Travel Required: No
Citizenship Requirement: Must be U.S. Citizen
Clearance Requirement: Secret
Education: HS Diploma or GED
Professional/Technical Certs Required:
One (1) year experience in IT required including at least one (1) year of customer service experience in IT. Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II.
Under general supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
Avening Management and Technical Services, LLC delivers expert management and technical support services to Federal Government organizations engaged in missions related to national security. Our experience includes information technology; database, systems and network engineering; information, network and systems security; information assurance, asset management; customer service and support; program management; acquisition support; web development services; and subject matter and domain expertise in Command, Control, Communications, and Intelligence (C4I).