Enterprise Service Desk Specialist Sr Quantico, VA ID 512
Avening Management and Technical Services, LLC
Information Technology (IT)
Enterprise Service Desk Specialist Sr
Posted On: 2016-03-11
Closing On: When filled.
Category: Information Technology
Location: Quantico, VA
Job Type: Full Time
Travel Required: No
Citizenship Requirement: Must be U.S. Citizen
Clearance Requirement: Secret
Education: HS Diploma or GED
Professional/Technical Certs Required:
Contractor shall have minimum of three (3) years of customer service experience in an IT environment.
Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II.
Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
Avening Management and Technical Services, LLC delivers expert management and technical support services to Federal Government organizations engaged in missions related to national security. Our experience includes information technology; database, systems and network engineering; information, network and systems security; information assurance, asset management; customer service and support; program management; acquisition support; web development services; and subject matter and domain expertise in Command, Control, Communications, and Intelligence (C4I).