May 17, 2018

Enterprise Service Desk Specialist Sr Quantico, VA ID 512

  • Avening Management and Technical Services, LLC
  • Quantico, VA
Full-Time Defense Government Information Technology (IT) Other

Job Description

Enterprise Service Desk Specialist Sr

Posted On: 2016-03-11

Closing On: When filled.

Category: Information Technology

Location: Quantico, VA

Job Type: Full Time

Travel Required: No

Citizenship Requirement: Must be U.S. Citizen

Clearance Requirement: Secret

Education: HS Diploma or GED

Professional/Technical Certs Required:

Contractor shall have minimum of three (3) years of customer service experience in an IT environment.

Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. and one (1) year of experience in Remote Desk Takeover tools and usage.

Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II.

Position Description:

Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or
escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.

Please click on link below to be directed to our website for your application process:

Please do NOT apply if you do not meet the requirements for this job.



Security Clearance

Active Secret

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