May 16, 2018

Customer Service Representative

$12.00 - $15.00 hourly
  • Polyconcept North America
  • New Kensington, PA, USA
Full-Time Customer Service

Job Description

Customer Service Representative The focus of this technically oriented Customer Service position is answering incoming calls from customers, answering inquiries and questions, troubleshooting problems, and providing accurate information, using a variety of resources. Strength in critical thinking and problem solving, and a strong commitment to accuracy is a must. Job responsibilities and expectations are clearly defined. Expertise and competency is developed in comprehensive classroom training. This job allows for autonomy and independence, and is primarily self-reliant. Because of the fast paced job environment, it is essential that you be able to identify and prioritize urgent issues, and take ownership to provide a complete and positive customer experience. PCNA offers a generous benefits package along with a quarterly bonus program, six paid holidays, and free parking.  Pay is commensurate with experience in a range between $12.68 - $14.00 per hour plus $2.00 shift differential for second shift positions.  

FUNDAMENTAL DUTIES

  • Delivers a consistent level of service on every call while upholding PCNA expectations as it relates to accuracy, customer satisfaction, and problem resolution.
  • Answer inbound calls and respond to emails, Online Chat, and Skype requests from customers and internal partners.
  • Supports customers’ day-to-day service needs related to order inquiries.
  • Work with other internal partner teams to ensure a smooth and satisfactory customer experience and result.
  • Maintain product knowledge and act as expert on our line of goods and services.
  • Manage and resolve customer concerns.
  • Provide creative solutions and options to customers.
  • Document communication according to standard operating procedures.
  • Quickly navigate our proprietary software system to provide customers with order information, price quotes, and freight costs.
  • Other duties as assigned.

 SKILLS AND KNOWLEDGE

  • Verbal and written communication skills
  • Active listening skills
  • Strongly focused on organization and time management.
  • Portrays professionalism, flexibility, and accuracy in every decision.
  • Attention to detail.

 MINIMUM QUALIFICATIONS REQUIRED

  • High School Equivalent or GED
  • Proficient in relevant computer applications
  • 1-2 years’ experience in a customer service field required
  • Experience working in a call center atmosphere preferred
  • Experience using Outlook, Word, and website searching in a professional setting required

Occupations

General-Other: Sales-Business Development,   Sales Support-Assistance,   General-Other: Customer Support-Client Care,   Retail Customer Service  

States

PA  

Security Clearance

NO Security Clearance

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Job Requirements

MINIMUM QUALIFICATIONS REQUIRED

  • High School Equivalent or GED
  • Proficient in relevant computer applications
  • 1-2 years’ experience in a customer service field required
  • Experience working in a call center atmosphere preferred
  • Experience using Outlook, Word, and website searching in a professional setting required

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