Apr 22, 2019

Veteran Liaison Officer Houston, TX, US Requisition ID : 1307

  • Veterans Evaluation Services, Inc
  • Houston, TX, US
Full-Time Administration Customer Service Facilities Health Care Other

Job Description

Veteran Liaison OfficerRegular

Full-Time  Clerical

 Houston, TX, US

21 days ago

Requisition ID : 1307

General Job Summary:
Daily address all Veteran clients’ concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA-requested Compensation and Pension (C&P) exams. Educate veterans on VES and VA procedures and resolve potential problems. Respond to negative feedback from Veterans and/or Providers. Respond to feedback/follow ups via email or follow up calls.
Essential Job Functions:
1) Receive incoming calls directly from upset veterans;2) Receive incoming calls transferred from the call center;3) Process exam cancellations;4) Review pending no-show cases and processes them accordingly;5) Coordinate and processes reschedules as necessary;6) Review AMTIS Survey cards and follow up with veteran if necessary;7) Communicate with potentially violent veterans; and8) Communicate with potentially homicidal and/or suicidal Veterans.
Additional Duties and Responsibilities:
1) Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans;2) Assists other VES departments as necessary;3) Update status for pending no-show cases;4) Removing/editing no-show letters posted in error; and5) Other duties as assigned.
Knowledge/Skills/Abilities:
1) Advanced verbal and interpersonal skills;2) Advanced written communication skills, to include excellent grammar;3) Advanced reading and comprehension abilities;4) Advanced analytical skills and detail-oriented;5) Advanced multi-tasking skills;6) Advanced organizational and prioritization skills, with strong ability to meet strict deadlines;7) Proficient typing skills; and8) Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel. 
Working Conditions:
1) Casual office environment, with some exposure to mild noise from office equipment and moderate noise generated by staff members; and 2) Frequently utilizes phone, fax machine, computer, printer, and copy machines.
Minimum Level of Preparation and Training:
1. Military Service;

2. High School diploma or GED required.

PLEASE CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://workforcenow.adp.com/mdf/recruitment/recruitment.html?cid=8db088e2-822f-4105-a5de-69ad6c4e7b84&ccId=19000101_000001&type=MP&lang=en_US

States

TX  

Security Clearance

NO Security Clearance

Apply Now