Scheduler Regular Full-Time Houston, TX, US Requisition ID : 1310
Veterans Evaluation Services, Inc
Scheduler Regular Full-Time Houston, TX, US 15 days ago
Requisition ID : 1310
General Job Summary: The primary objective of an Exam Scheduler is to schedule Compensation and Pension (“C&P”) medical exams, for Veterans and Service Members, with trained VES providers. Maintain close communication and builds rapport with providers to capture exam availability, and build a relationship of trust and confidence. Speak with veterans when needed to confirm early notice appointments. Assist veterans and/or providers with any questions they may have. Share all provider information with Provider Recruiting and Credentialing (“PRC”) Department in order to find solutions for difficult geographic areas. Essential Job Functions:
Search veteran cases in assigned regions within OMS;
Call or email providers to request exam time availability and schedule examinations;
Coordinate with traveling providers to conduct examinations in high volume areas;
Notify veterans if providers call to reschedule;
Add and remove provider block times into OMS when necessary;
Daily check and schedule cases that are assigned the Pending Follow-Up Schedule Status;
Always ensure the appropriate scheduler is assigned to the correct case;
Ask the VA for approval if veteran resides farther out than contractual mileage limitations;
Communicate with Call Center, Cappers, Veteran Liaisons, Diagnostics, and PRC Departments when needed;
Cross-train in other areas when employees are not in the office.
Additional Duties and Responsibilities:
Occasionally attend meetings regarding difficult geographic areas in assigned region;
Assist other schedulers if volume in assigned region has diminished;
Promptly address emails and voicemails on a daily basis;
Must abide by HIPAA regulations by maintaining confidentiality of records and personal information;
Answer calls from other regions and assist the caller, or direct the calls when necessary;
Other duties as assigned.
Intermediate knowledge of pertinent medical terminology;
Advanced verbal and interpersonal skills;
Advanced written communication skills, to include excellent grammar;
Advanced reading and comprehension abilities;
Advanced analytical skills and detail-oriented;
Advanced multi-tasking skills;
Advanced organizational and prioritization skills, with strong ability to meet strict deadlines;
Proficient typing skills; and
Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Casual office environment, with some exposure to mild noise from office equipment and moderate noise generated by staff members; and
Frequently utilizes phone, fax machine, computer, printer, and copy machines.
OUR MISSION STATEMENT – To honor and serve America’s Veterans and Active-Duty Claimants by providing quality and timely reports through fair and objective evaluations performed by trained professionals in a respectful and hospitable environment.
VES UNDERSTANDS VETERANS BECAUSE WE ARE VETERANS
VES® is a Veteran owned service company. Key members of our team across the nation are Veterans who proudly served our country. We are proud to be American and we are proud of our service.
As Veterans ourselves, some of us having gone through the VA disability claims process, we understand that our real customers are the Veterans who sacrificed for their country and deserve our utmost respect, compassion and care.