Apr 22, 2019

Scheduler Regular Full-Time Houston, TX, US Requisition ID : 1310

  • Veterans Evaluation Services, Inc
  • Houston, TX
Full-Time Administration Facilities Business Health Care Other

Job Description

Scheduler    Regular Full-Time Houston, TX, US   15 days ago

Requisition ID : 1310

General Job Summary:
The primary objective of an Exam Scheduler is to schedule Compensation and Pension (“C&P”) medical exams, for Veterans and Service Members, with trained VES providers. Maintain close communication and builds rapport with providers to capture exam availability, and build a relationship of trust and confidence. Speak with veterans when needed to confirm early notice appointments. Assist veterans and/or providers with any questions they may have. Share all provider information with Provider Recruiting and Credentialing (“PRC”) Department in order to find solutions for difficult geographic areas.
Essential Job Functions:

  1. Search veteran cases in assigned regions within OMS;
  2. Call or email providers to request exam time availability and schedule examinations;
  3. Coordinate with traveling providers to conduct examinations in high volume areas;
  4. Notify veterans if providers call to reschedule;
  5. Add and remove provider block times into OMS when necessary;
  6. Daily check and schedule cases that are assigned the Pending Follow-Up Schedule Status;
  7. Always ensure the appropriate scheduler is assigned to the correct case;
  8. Ask the VA for approval if veteran resides farther out than contractual mileage limitations;
  9. Communicate with Call Center, Cappers, Veteran Liaisons, Diagnostics, and PRC Departments when needed; 
  10. Cross-train in other areas when employees are not in the office.

Additional Duties and Responsibilities:

  1. Occasionally attend meetings regarding difficult geographic areas in assigned region;
  2. Assist other schedulers if volume in assigned region has diminished;
  3. Promptly address emails and voicemails on a daily basis;
  4. Must abide by HIPAA regulations by maintaining confidentiality of records and personal information;
  5. Answer calls from other regions and assist the caller, or direct the calls when necessary;
  6. Other duties as assigned.


  1. Intermediate knowledge of pertinent medical terminology;
  2. Advanced verbal and interpersonal skills;
  3. Advanced written communication skills, to include excellent grammar;
  4. Advanced reading and comprehension abilities;
  5. Advanced analytical skills and detail-oriented;
  6. Advanced multi-tasking skills;
  7. Advanced organizational and prioritization skills, with strong ability to meet strict deadlines;
  8. Proficient typing skills; and 
  9. Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.

Working Conditions:

  1. Casual office environment, with some exposure to mild noise from office equipment and moderate noise generated by staff members; and 
  2. Frequently utilizes phone, fax machine, computer, printer, and copy machines.

Minimum Level of Preparation and Training:

  1. High School diploma or GED required;
  2. Some College preferred.

PLEASE CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://workforcenow.adp.com/mdf/recruitment/recruitment.html?cid=8db088e2-822f-4105-a5de-69ad6c4e7b84&ccId=19000101_000001&type=MP&lang=en_US



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