Apr 22, 2019

Call Center Agent I Houston, TX, US Requisition ID : 1289

  • Veterans Evaluation Services, Inc
  • Houston, TX, US
Full-Time Administration Customer Service Business Health Care Other

Job Description

Call Center Agent IRegular

Full-Time Houston, TX, US

2 months ago

Requisition ID : 1289

General Job Summary:
Communication center agents are responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike.
Essential Job Functions:
1) Properly authenticate each caller before verifying or releasing any information;2) Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams;3) Verify and modify personal information;4) Obtain scheduling availability and traveling availability of Veterans;5) Confirm or reschedule appointments;6) Properly modify changes and document information in OMS;7) Forward calls to staff members in other departments;8) Notify providers of cancellations for appointments scheduled within 72 hours from time of call;9) Submit templates and other requests to various individuals and departments within the Agency;10) Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company;11) Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
Additional Duties and Responsibilities:
1) Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees;2) Receive/submit power of attorney forms to diagnostics;3) Maintain a low call time of 5 minutes or less per call;4) Maintain all emails and respond efficiently;5) Respond efficiently to web contacts sent by veterans;6) Other duties as assigned.
1) Ability to work in a high paced environment;2) Ability to multitask efficiently;3) Knowledge of VA C&P exams preferred;4) Ability to solve problems;5) Ability to utilize Microsoft Outlook / Word /Excel programs;6) Ability to maintain a positive and professional attitude;7) Verbal, communication, and customer service skills;8) Customer service skills;9) Ability to maintain high level of confidentiality and sensitivity to personal and medical information.
Working Conditions:
1) Normal call center environment with moderate noise level;2) Standard 8 hour work days;3) Frequently utilizes telephone, computer and actionably printer;
Minimum Level of Preparation and Training:
1) High School Diploma or GED required;2) Some College preferred.

PLEASE CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://workforcenow.adp.com/mdf/recruitment/recruitment.html?cid=8db088e2-822f-4105-a5de-69ad6c4e7b84&ccId=19000101_000001&type=MP&lang=en_US


Telesales,   Administrative Support,   Call Center  



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