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Crystal City, VA
Provide End User Support (EUS), primarily through the use of Information System Security Officers (ISSOs), to all JSP components and on-boarded organizations.
Maintain awareness of current DoD and JSP CS developments and issues and attend meetings as requested.
Provide technical support to the Government EUS team lead as requested.
Provide ISSO support in the accreditation of JSP systems and applications utilizing eMASS repository for artifacts and POA&Ms.
Convert existing DoD Information Assurance Certifications and Accreditation Process (DIACAP) systems, as well as attend the scheduled Kick-Off meetings for their systems, providing an After Actions Report to the GTM for each meeting.
Initiation of the accreditation of new systems, and the reaccreditation of expired/expiring DIACAP systems starting with Phase 1 - Categorization, through Phase 3 - Implementation, and will serve as the liaison for all matters involving the ISO and the SCAs.
Perform End User Support (EUS) for no more than 800 customers.
Review and update the comprehensive ISSO SOP.
Provide assistance and direction to users involved in computer incidents (e.g., data spills, privacy spills, and malicious code) and shall serve as a liaison between the user and the Pentagon and JSP Computer Incident Response Teams (CIRTs); this includes performing hands-on actions as necessary on behalf of the Pentagon and JSP CIRTs and performing post-incident user awareness activities., including notifying the affected users and counseling them on proper data handling. Data spill notifications, tracking, and mitigations shall only be handled by personnel cleared for the classification level of the data spill.
Deliver a status report of the number of incidents logged and resolved both weekly and monthly to the Government.
Verify that users are aware and comply with the configuration and change management activities as related to the RFC and ECCB.
Assist users or system owners in completing an RFC for any new hardware and software requests.
Validate User Authorization Request (UAR) using JSP’s ticketing program (Remedy) to process and monitor progress of all User level account requests for JWICS, SIPR, and NIPR.
Coordinate with JSP’s Customer Support and Physical and Personnel Security Branch for processing of those requests.
Ensure the account requests are accurate, complete and have the following documents and information: DD-2875s, training and certification documentation, up-to-date annual awareness training, and the most recent version of agency’s Acceptable Use Policy.
Provide data transfer support to the JSP-supported customers who request cross domain network data transfers (e.g., JWICS to SIPRNet, SIPRNet to NIPR). Data transfers will be performed in accordance with DOD policy and JSP guidance. It includes transferring data between all network classifications supported by JSP. The Contractor shall receive, through an established email distribution list, requests completed with 2-person control verification. The Contractor shall complete normal data transfers within 2 standard business days. Delivery times for unusually large or difficult transfers shall be negotiated between the government requesting agency and the EUS ISSO Team Lead. The Contractor shall log completed data transfers on a SIPRNet portal, and report the number of completed SIPR data transfers weekly and monthly. The JSP currently supports approximately 700+ data transfers per year.
Provide support to JSP-supported customers who conduct data writes on SIPRNet per CTO 10-133, "Protection of Classified Information on DoD SIPRNet.” Data Write Authorization (DWA) and logging will be performed in accordance with DoD policy and JSP guidance.
Ensure monthly validation notices are sent out to the supported organizations points of contact.
Ensure data write thresholds compliance and take action on alerts.
Support the DWA program during internal and external inspections such as the Command and Control Readiness Inspections (CCRI) performed by DISA.
Produce reports, SOPs, and other supporting documentation for auditors as evidence of adherence to the appropriate processes.
Maintain awareness of current DOD and JSP CS developments and issues and attend meetings as requested.
Education Requirements: Bachelor's in Computer Information Sciences or similar degree Years of Experience: Minimum 10 years’ experience in system certifications and accreditations Certification Requirements: PMP (preferred not mandatory) DOD 8140 Level 3 Certification (CISSP or CISM) Experience Requirements: General knowledge of NIST SP 800-37, and NIST SP 800-53 Expert in RMF and DIACAP accreditation processes Expertly familiar with CIRT processes and data spill cleanup procedures Familiar with the Data-Write and Cross Domain Data Transfer processes Demonstrated leadership skills/Previous lead position Customer service skills Project Management skills Technical Writing Skills
Superlative Technologies, Inc. (SuprTEK) is a Small Disadvantaged Business providing IT Engineering and Professional Service excellence to Government and Industry customers, enabling them to better achieve their mission objectives. SuprTEK specializes in strategic business planning and management; information security and assurance, IT solution engineering and delivery, IT operations management, Health IT, Service Center operations, and Enterprise Integrated Services. Since 1996, SuprTEK has performed exceptionally on a multitude of contracts ranging in size from short-term management consulting engagements to fully-managed IT outsourcing efforts.
SuprTEK technical professionals have satisfied customers such as the Defense Information Systems Agency, Office of the Secretary of Defense, Defense Logistics Agency, U.S. Navy, Air Force, Army, Combatant Commands like USTRANSCOM, Department of Justice, Environmental Protection Agency, and intelligence agencies. SuprTEK is an ISO 9001:2008, ISO 20000, and ISO 27001-registered, CMMI Level 3-appraised, quality-focused organization that embraces process best practices such as the Information Technology Infrastructure Library (ITIL). SuprTEK’s superior performance was highlighted in U.S. Congressional Record Volume 153, which recognized SuprTEK as the Outstanding Small Business and nomination to the President’s SAVE Award.