Information Technology (IT)
JOB RESPONSIBILITIES: Unclassified and Classified NMCI support Ordering NMCI seats Creation and tracking of Move/Add/Change Requests Process telecom requests Process NMC requests Follow-up on customer issues, escalate as required Other duties as assiged
QUALIFICATION REQUIREMENTS: Associates degree from an accredited institution 1 year of relevant professional experience may substitute the degree requirement 3 years of NMCI/NGEN related or similar experience 1 years of experience in Operations installation and support (Customer service or help-desk related) DOD 8570.01 Compliance (CompTIA Security+)
Superlative Technologies, Inc. (SuprTEK) is a Small Disadvantaged Business providing IT Engineering and Professional Service excellence to Government and Industry customers, enabling them to better achieve their mission objectives. SuprTEK specializes in strategic business planning and management; information security and assurance, IT solution engineering and delivery, IT operations management, Health IT, Service Center operations, and Enterprise Integrated Services. Since 1996, SuprTEK has performed exceptionally on a multitude of contracts ranging in size from short-term management consulting engagements to fully-managed IT outsourcing efforts.
SuprTEK technical professionals have satisfied customers such as the Defense Information Systems Agency, Office of the Secretary of Defense, Defense Logistics Agency, U.S. Navy, Air Force, Army, Combatant Commands like USTRANSCOM, Department of Justice, Environmental Protection Agency, and intelligence agencies. SuprTEK is an ISO 9001:2008, ISO 20000, and ISO 27001-registered, CMMI Level 3-appraised, quality-focused organization that embraces process best practices such as the Information Technology Infrastructure Library (ITIL). SuprTEK’s superior performance was highlighted in U.S. Congressional Record Volume 153, which recognized SuprTEK as the Outstanding Small Business and nomination to the President’s SAVE Award.