Information Technology (IT)
Help Desk specialist (TIER I & II)
Technical Skills/Experience Desired:
Responds to and diagnoses problems through discussion with users. Ensures a timely process though which problems are controlled including problem recognition, research, isolation, resolutions and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, Email and personnel requests for technical support. Documents, tracks and monitors all problems to ensure a timely resolution. Provides Tier I support to end users for either PC, server, mainframe applications and/or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.
Escalates more complex problems to Tier II support.
Perform MAC (Moves, Add and Changes) duties; Microsoft technology stacks (Office, Active Directory); End user hardware: notebooks, desktops, peripherals, monitors, mobile devices; Video and audio conferencing, VOIP phone systems, wired and wireless networks; High volume networked multi-function printers support; Knowledge of Windows 7, 8.1 with Mac OS X Knowledge extra; Good troubleshooting skills; Experience in assembling/disassembling computer hardware and computers; Understanding of TCP/IP networking; Experience with software installations with desktop applications such as MS Office and Adobe products.
Ability to obtain a Security Clearance (DoD). Contact us for more information
TIER II requires DoD 8570 IAT Level II (CompTIA Security+ CE)
CompTIA A+ CE or
CompTIA Network+ CE or
ISC2Systems Security Certified Practitioner (SSCP) or
We are a Women & Veteran Owned Small Business registered with SBA.
F2 Systems is a Defense Contractor firm, headquartered in central Georgia, specializing in Information Technology support services and IT facilities management, software application design, database development and administration, web development, web applications development, and Computer Based Training (CBT) software. Our core focus is to develop and deliver comprehensive IT and facilities management services, plus custom software and distance learning products to our Government, Department of Defense and foreign military customers.